Receives and routes a high volume of calls and emails through electronic switchboard and systems
Talks with customers by phone.
Maintains incoming contact volumes and performance standards
Takes and/or supplies information from/to callers Resolves customer service challenges Relays messages or order information High School Diploma
Ability to work under pressure and make decisions independently
Demonstrated strong system skills
Excellent interpersonal and communication skills
Strong PC skills - Microsoft Office (Word, Excel, PowerPoint)