Call Center Representative
Financial Health Strategies - Gaithersburg, MD

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JOB DESCRIPTION

SUMMARY: Answers inbound calls and makes outbound calls, as well as assists customers who have specific inquiries regarding hospital bills. High volume, high energy call center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES :
  • Excellent verbal and communication skills.
  • Fast and accurate typing skills and the ability to create grammatically correct responses to inquiries. Must be able to talk and type simultaneously.
  • Ability to recognize signals of a disgruntled customer and be able to respond calmly and professionally without escalating the call.
  • Update existing databases with changes and the status of each customer contact.
  • Follow up calls, if needed, and complete any associated clerical duties (faxing, completing forms, etc.)
  • Effectively deal with stress
  • Use an effective and organized approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions.
QUALIFICATIONS :
  • 1-2 years experience in a call center environment is required, with experience handling Healthcare receivables REQUIRED
  • Basic skills in Microsoft Office
  • Ability to comprehend, capture and interpret basic customer information
  • Tactful, with excellent communication skills and the ability to work with employees at all levels
  • Ability to convey a positive and professional image to clients, patients and coworkers
  • Sound judgment and the ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback to improve service and respond to requests for service/assistance.
  • Ability to treat people with respect in all situations, instill trust in others and uphold the values of the organization
  • Fluent in English and Spanish, preferred.
  • Must have previous medical experience to be considered .
  • Must be a non-smoker .

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