Call Center Representative
Huff 'N' Puff - Schenectady, NY

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IF YOU HAVE a proven track record in marketing or sales and are looking for an opportunity with unlimited growth and income potential, you may be the person we're looking for in our Call Center Department.

WE ARE - Huff 'N Puff / Renewal by Andersen of the Albany - The nation's most trusted name and leader in window and door replacement. We are the exclusive provider of Renewal by Andersenr products and Gutter Helmetr in Albany and the Hudson Valley guaranteeing exclusivity and a unique value proposition. Huff 'N Puff is the area's most trusted name in home improvements having served over 30,000 customers over the past 38 years with an A+ BBB rating. Our growth has propelled us to Inc. Magazine's list of fastest growing companies in the US.

WE OFFER - An outstanding compensation package including annual salary + bonus. The successful candidate will receive health and retirement benefits and the opportunity to work in a dynamic yet stable environment. A convenient location and career growth opportunities are added benefits to working for Renewal by Andersen.

General Responsibilities:
  • Answer phones and respond to customer requests.
  • Set product appointments and update customer status into computer system.
  • Provide customers with product and appointment information.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs
  • Recommend process improvements.
Requirements Summary:
  • Proven track record of accountability and goal achievement.
  • Experience in sales or marketing lead generation
  • General computer experience MS Office (Word, Excel) and Internet
  • Highly organized, strong verbal and written communication skills
  • Ability to meet deadlines and follow up on assignments with minimum direction
  • Customer service oriented with an outgoing personality
  • Ability to lead by example
  • Works well in teams
Please send resume with relevant experience and salary requirements. Interviews are by appointment only.

About this company
We offer a professional reliable courteous attentive service. Our customers include corporate clients, marketing companies, entertainment...