Call Center Representative
NCO Group 3.31,484 reviews - Virginia Beach, VA

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NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.

Principal Responsibilities

Communicate with patients/clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.

Supply thorough customer service, maintain positive patient/client/customer relations, and work efficiently in the name of the client.

Provide thorough, efficient, and accurate updates on computer files for each call made.

When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.

Knowledge, understanding, and compliance with NCO policies and procedures.

Maintain knowledge of functional area and company policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.


High School Diploma or General Educational Development (GED) certificate.

Previous customer service and collection experience preferred.

Ability to maintain the highest level of confidentiality.

Proficient personal computer skills.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in a multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.




Primary Location


Work Locations

Virginia Beach, VA

4740 Baxter Road

Virginia Beach


Employee Status




Job Level

Entry Level


Day Job

Education Level

High School Diploma/GED/CXC (±11 years)

About this company
3.31,484 reviews
NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a...