Call Center Representative
Owens & Minor - Fillmore, CA

This job posting is no longer available on Owens & Minor. Find similar jobs: Call Center Representative jobs - Owens & Minor jobs

JOB SUMMARY:

As a representative of Owens&Minor, this position is responsible for conducting telesales outbound cold calls to traditional and non-traditional customers; places follow-up calls as needed to close sales. In addition, this position is responsible for addressing any customer service, product or process related inbound calls from existing or new customers; maintains customer service standards to ensure customer satisfaction; demonstrates Owens&Minor culture and values.

Detailed Description

ESSENTIAL JOB FUNCTIONS:

1. Identifies and manages leads by maintaining lead tracking system; determines decision makers and best time to place calls.

2. Qualifies leads during cold call; determines how best to position Owens&Minor products and services.

3. Conducts sales presentations and product demonstrations via the phone and internet.

4. Closes sales in accordance with sales policies and procedures.

5. Maintains customer relationships from pre-sale through post-sale calls; ensures customer satisfaction.

6. Advises customers of new products and services; verifies product availability and processes customer orders; educates customers on O&M system functionality such as on-line order placement, account reconciliation, determining product availability, etc.

7. Works with manufacturers to ensure customer satisfaction including researching new products and services for potential sale; liaisons between distribution centers and the customer in administration of account invoicing and credit changes.

8. Quotes prices and credit terms to customers and assists in the preparation of contracts. Responsible for customer set up in OMNI, OMAR and OMDirect; traces orders as required and notifies customers of product activity and status.

9. Takes customer orders by phone fax, or internet. Reviews and maintains customer specific data; identifies and resolves discrepancies, addresses or escalates customer complaints and processes requests for refunds, exchanges and adjustments; researches short pays.

10. Partners with Core Sales team and OM Solutions to cross generate leads and cross sell related products.

SUPPLEMENTAL JOB FUNCTIONS:

1. Communicates shipping schedules with distribution centers.

2. Maintains and corrects pricing for accuracy.

3. Performs additional duties as directed.

EQUIPMENT, TOOLS AND WORK AIDS:

Fax Machine, Copy Machine, Calculator, PC, desktop or laptop, manufacturer price books, catalogs, and reports.

WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS:

Inside working conditions. May require some travels from customer to customer and throughout customer facilities. May be required to follow-up with customer organization during evening and weekend hours.

No environmental hazards indicated for this classification.

STRENGTH REQUIREMENT:

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requires are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

TYPE OF PHYSICAL REQUIREMENTS:

Acuity, near

Clarity of vision at 20 inches or less.

Field of Vision

Observing an area that can be seen up and in a given point. This factor is important when job performance requires seeing a large area while keeping the eyes fixed.

Accommodation

Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near‑point work at varying distances from

Reaching

Extending hand(s) and arm(s) in any direction.

Handling

Seizing, holding, grasping, turning, or otherwise working with hands. Fingers are involved only to the extent that they are an extension of the hand.

Fingering

Picking, pinching, or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).

Talking

Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing

Perceiving the nature of sounds. Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines.

Job Requirements

QUALIFICATIONS:

A. EDUCATION & FORMAL TRAINING:

Thorough knowledge of a specialized or technical field such as business administration, cost or general accounting, drafting, statistics, programming, time study, electronics, electrical or chemical technology. Simple use of automated office equipment. Adaptable to clerical routines. Equal to a high school diploma plus additional broad training equal to 2 years of college .

B. WORK EXPERIENCE:

Over one year up to and including three years.

C. KNOWLEDGE, SKILLS & ABILITIES:

Strong verbal and written communication.

Advanced selling techniques, including: strategic/team selling, and consultative/ conceptual selling.

Excellent personal computer skills.

Excellent organization and planning skills.

Problem solving ability

Additional Details

How To Apply

Amount of Travel

10%

Work At Home

About this company
158 reviews
Owens & Minor (O&M) makes sure surgeons aren't left empty handed after shouting, "Scalpel, stat!" A leading...