Do you love . . . to create a positive customer experience?
Are you energized by . . . the challenge of engaging and connecting with customers?
Do you enjoy . . . providing personalized and creative solutions to customers’ needs?
Advocate build and strengthen Customer loyalty by finding the right solution to our Customer’s needs.
Builds strong customer relationships through delivering excellent Customer Service
•Takes ownership of the customer experience
• Adapts service approach to meet customers’ unique needs
• Strengthens customer commitment through delivering positive outcomes
Actively listens to customers’ needs to provide appropriate and timely resolution
•Assess customer issue through asking probing questions
• Listen for cues to tailor the interaction and better serve her
Builds customer confidence through creative
• Recommends appropriate solution for the situation
• Applies available resources to satisfy customer needs
• Negotiates win-win resolutions on the first contact
Delivers a consistent customer experience through Attention to Detail
• Applies policy and procedure accurately
• Performs job duties with high degree of accuracy
• Consistently follows compliance guidelines
• Documents customer interactions for efficient resolution
• Assists Kohls.com customers with order placement and troubleshooting
• Utilizes suggestive selling techniques and take advantage of up-sell opportunities when appropriate
• Previous sales experience preferred
Kohl’s Corporation (Kohl’s) operates family-oriented, department stores that sells apparel, footwear and accessories for women,...