Call Center Supervisor
CompuGain - Baton Rouge, LA

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A professional/experienced customer service supervisor is needed to manage our 9:00-6:00 shift. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today: Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. Develops departmental budget and controls costs. All other duties as assigned. 3 years experience

Required Qualifications:
Customer Service Experience 3 years
Training Experience (Design/Instruction) 3 years
Leadership/Management Experience 3 yrs
Call Center Experience 3 years
Technology Competance - Excel,Internet, Outlook, Power Point, Word

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