Call Cntr Sales Super (safe)
Wells Fargo - Minneapolis, MN

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Job Title:
Call Cntr Sales Super (safe)

Requisition Number:
3709141

Schedule Type:
Regular

Work Hours:
40.00

Telecommute Option:
Not Indicated

MN-Minneapolis

Location:
Job Description

Our competitive advantage: People. It all begins with outstanding talent.

Our vision: Helping our customers succeed financially.

Our product: Service for over 160 years.

Our culture: "Wow!"

In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Mortgage Team: Supports the nation's leading originator and servicer of residential mortgages. Responsible for supervising the activities of a team of inbound/outbound sales representatives in a telephone sales environment.

Duties may include:
  • Supervising workflow and quality of sales representatives;
  • Working with management to identify opportunities;
  • Interface with other Bank departments;
  • Comunicate company policy, procedures and practices.
Shift Available: Monday through Friday- 12:30 - 9:00PM Saturday - Rotational: 8:00AM - 4:30PM

This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Basic Qualifications

3+ years sales and customer service experience.

Minimum Qualifications

Proven leader; coach teams to exceed departmental goals; motivate and provide performance feedback to staff, all in a fast-paced and ever changing environment. Strong experience in resolving and working through escalated complex customer issues. Demonstrated experience and proven ability to recognize sales and service opportunities; provide exceptional customer satisfaction; retain and grow our customer relationships. Strong organizational, written and verbal communications, problem solving and interpersonal skills with all levels of staff to include management. Demonstrated ability to communicate confidentially and professionally. This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

About this company
9,169 reviews
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...