Call Flow Business Analyst
Doyen Business Solutions - Bloomington, IL

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Job Requirements MUST have experience as a contact center business analyst Must have experience working with o call flows o IVR applications (from a business process perspective) o customer experience Prefer experience working with Cisco UCM Cisco CVP andor Cisco ICM Additional Qualifications o Business Experience Business Process Management o Business Experience Corporate Contact Center Consulting Services (contact center knowledge) o Systems Experience Collaborative Technologies o Business Experience Digital Media AudioVideo Expertise o Business Experience Unified Communications General Skills o Strong written and oral communications o selfstarter o able to build relationships within all levels of the organization o ability to work a full work week mon fri onsite at Corp South for at least the week will consider virtual for week depending on candidate skill level experience in a mid to large organization where business requirements will be gathered from multiple sources Contact Details Harini Anjuri Resource Coordinator PH 7032684173 harinianjuridoyenbscom wwwdoyenbscom Business Process Management, Consulting Service, Digital Media Audio/Video Expertise , 1-5 years experience