Campaign Management Customer Service Associate
PMSI - Tampa, FL

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Hrs: 9am - 5:30pm

Campaign Management Customer Service Associate - Federal

Work with all facets of the Campaign Management department to ensure external claimant satisfaction and continual improvements are maintained.

Basic Functions:
n Works with pharmacies to educate/re-educate them about Tmesys’ services, providing real time assistance on current transactions, in order to improve relationships, increase market share and revenue.

n Work with management on assigned special projects

n Demonstrates appropriate utilization of current telephony systems while initiating outbound calls from Pharmacies .

n Works with the Tmesys Systems (Tmesync and Documentation Resources), while documenting issues and resolving claims relating to Pharmacy and Injured Worker.

n Review Tmesys pharmacy card benefits with the claimants, including network pharmacies available for processing their prescriptions.

n Works with Supervisor to ensure established work schedule is adhered to, and that personal time away is self-managed per departmental expectations.

Competencies:
n Organizational Skills – Ability to multitask and manage multiple projects

n Flexibility – Ability to work in a fast paced environment.

n Communicating Effectively – Ability to write and present effectively; adjusts to fit the audience and the message; strongly gets a message across.

n Detailed Oriented – Ability to be well organized and resourceful, has the ability to reduce a complex concept or task into something that is manageable and clearly interpreted. is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles.

n Team player – Ability to manage strong working relationships within the company. Able to complete tasks and work cooperatively with others.

n Adaptability - Ability to respond and adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.

Job Qualifications:
Education

n Required: High School Diploma or equivalent experience

n Desired: Associate Degree

Work Experience

n Required: : 2 years customer service experience

n Desired: Call Center environment experience

Licenses/Certifications :
n Required: N/A

n Desired: N/A

Job Scope:
n Total Number of Associates this position oversees: 0

n Number of Direct Reports: 0

n Title(s) of Direct Reports: N/A

Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally quiet to moderate.

Physical and mental requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

1. Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling , repetitive motions, talking and hearing.

2. Visual requirement is for close vision, distance, vision, peripheral vision and ability to adjust focus.

3. 50% or more time is spent looking directly at a computer.

4. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.

PMSI - 2 years ago - save job
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