Operations Expert-MO-62992
WellPoint - Jefferson City, MO

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WellPoint is the nations leading health benefits insurer and a Fortune Top 50 company. At WellPoint, we are dedicated to improving the lives of the people we serve and the health of our communities. WellPoint strives to simplify the connection between health, care, and value for our customers.

Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

The Operations Expert position provides supervisory and Workers Compensation direction on a day-to-day basis. Additional responsibilities include technical direction, guidance and resources to claims and clerical personnel as well as claims processing, customer service and benefit direction on a day-to-day basis. Primary duties may include, but are not limited to: serving as a first line resource for operation associates for workflow and technical related processes; providing operational training; will assist associates by answering day-to-day technical questions; will encourage a teamwork environment; monitor inventory to ensure workflow remains uninterrupted; handle complex case research and resolution; review, interpret and maintain records of service level, quality, accuracy, and productivity and will review department policy and procedure manuals for accuracy.

Job Qualifications

Requires High School diploma or GED; 5 years of supervisory/leadership experience; 5 + years related experience; 3 + years of experience and expertise with automated processing systems. Experience with Workers Compensation. Strong written and oral communication skills, PC, analytical, problem solving skills; and in-depth knowledge of specialized area; or any combination of education and experience, which would provide an equivalent background.

WellPoint is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, one of the 100 Best Places to Work by Working Mother magazine, and is a 2010 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at www.wellpoint.com/careers. EOE

Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).

  • Current WellPoint associates: All referrals must be submitted through the formal
associate referral process on WorkNet. Official guidelines for the associate referral
program can be found in My HR.

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We recently changed our name from WellPoint to Anthem, Inc., the name people know us by best. As our companies continue to take a more...