Case Analyst
Recommind - San Francisco, CA

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Recommind has just been recognized as one of the “World’s Ten Most Innovative Companies in Big Data” by Fast Company and as one of the “Fastest Growing Companies in the Bay Area” by the San Francisco Business Times. Our technology is sophisticated, but our mission is simple: to help organizations manage and leverage their information. By focusing on the rapidly growing volumes of unstructured information they create every day, we enable our clients to unlock the value in their information assets in ways they could not before. We do this by building enterprise applications on CORE, our very powerful unstructured data management and analytics platform.

We are looking to bring on-board talented Case Analysts to help manage projects related to supporting our clients understanding and using our products to their full capabilities. This requires someone who has a strong understanding of technology, solid project management skills and the ability to interface with our clients with a high degree of professionalism.

Responsibilities
  • Acquire detailed knowledge of Recommind’s platform in order to complete the following requests from clients: workflow management during review, advanced methods of search, reporting and analytics, user account setup and software training
  • Utilize internal ticketing system to track client requests
  • Provide case services to clients via phone and email
  • Assist Project Managers with client reports, standard operating procedures, searches and all client requests
Education, Experience and Key Competencies
  • Exceptional analytical and logical skills
  • Effective written and oral communication skills
  • Outstanding organizational skills and the ability to meet deadlines
  • A positive attitude and the ability to interact with senior professionals
  • A strong team player, but with the ability to work independently and without day-to-day supervision
  • Some travel required
  • BA or BS degree required
Recommind values innovation, intelligence and integrity and rewards strong performance with increased responsibility and growth opportunities. We offer a comprehensive benefits package, great work-life balance (4 weeks of PTO per year) and a culture that is fast-paced, collaborative and fun. If you are interested in making an immediate impact on a fast growing company, we invite you to apply today.
Recommind, Inc. is the leader in predictive information management and analysis software, delivering search-powered business applications that transform the way enterprises, government entities and law firms conduct eDiscovery, enterprise search, and information governance. Recommind’s solutions automatically accesses, organizes and analyzes large volumes of information in context from myriad sources. Recommind customers include AstraZeneca, BMW, Clifford Chance, DuPont, Marathon Oil, Morgan Lewis, US Department of Energy (DOE), White & Case, and Wilmer Hale. Recommind is headquartered in San Francisco and has offices in Boston, New York, Sydney, London and Bonn, Germany. For more information, go to www.recommind.com.

To apply, please submit your resume along with a brief letter of introduction highlighting your relevant experience.

Recommind is an equal opportunity employer.

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