Case Implementation Analyst
MetLife - Waltham, MA

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Job Location

Waltham, MA

Job Description

Job Summary:
Participates in post-sale activities in setting up or converting client cases.

Reviews sold plan and project timeline with sales staff to identify and non-standard provisions or services.

Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.

May participate in sales presentations, and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests.

Negotiates final plan design features and administrative services; finalizes plan design and communicates to the implementation team.

Identifies implementation-related problems and helps resolve issues.

Reviews and executes legal documents; prepares and finalizes project plans.

Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.

Transfers cases to the appropriate administration group once implementation is complete.

Functional Responsibilities:
Acts in a supportive role to the implementation project team.

Assists in coordinating responses to day-to-day client service requests during the installation and conversion process.

Performs other related duties as assigned or required.

Supervisory Responsibilities: None.

Job Requirements

Bachelor's degree preferred.

1-2 years related business experience required.

Excellent communication skills preferred.

Should be proficient in MS Office, particularly Excel and PowerPoint.

Should have the ability to learn new systems and maneuver within multiple complex systems at same time.

Strong oral and written communication skills and strong organizational skills preferred.

The ability to work well with others as well as independently is strongly preferred.

Should be able to solve problems and think creatively.

Business Category

Americas Region

Job Category

Salary Grade


Number of Openings


Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply
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MetLife - 16 months ago - save job
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