Case Management Specialist
Department Of Justice - Washington, DC

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The Employment Litigation Section enforces against state and local government employers the provisions of Title VII of the Civil Rights Act of 1964, as amended, and other federal laws prohibiting employment practices that discriminate on grounds of race, sex, religion, and national origin. The Section also enforces against state and local government employers and private employers the Uniformed Services Employment and Reemployment Rights Act of 1994, which prohibits employers from discriminating or retaliating against an employee or applicant for employment because of such person's past, current or future military obligation.

Division offices are ideally situated near metro stations or other public transportation, and are conveniently accessible to restaurants, museums and other Washington, D.C. area attractions. Most jobs in the Division offer alternative work schedules and other family friendly opportunities. Most employees who commute by public transportation are provided a transit subsidy benefit.
    KEY REQUIREMENTS
  • U.S. Citizenship.
  • Background and/or Security Investigation required.
  • You must submit your application by 11:59 EST on the closing date.
  • Filling this position is subject to funding availability

DUTIES: This position is located in the Employment Litigation Section of the Civil Rights Division. The incumbent will be responsible for maintaining and updating the Interactive Case Management (ICM) and Correspondence Tracking System (CTS) for the section. As such the incumbent:
• Enters data in the ICM system to capture the Section’s outcome measures and generates reports.
• Promptly assigns DJ numbers and enters relevant data in the ICM system upon receiving complaint referrals from the Department of Labor involving claims under the Uniformed Services Employment and Reemployment action of 1994 (USERRA).
• Enters data on cases, investigations, and other matters into the ICM system accurately and timely. Responsible for acquiring case and investigation information from management, staff, weekly reports and other sources within the Section to ensure that the data in the ICM system are current and accurate.
• Runs reports from the ICM system on a scheduled established by management or as requested by management. Receives and responds to requests for special computer generated reports and summaries.
• Pro-actively communicates with attorney, management, and other ELS staff, and members of the information system component of the Administrative Management Section.
• Works with ELS staff and management to identify and address their actual support requirements and to communicate the capabilities of the ICM system in meeting those requirements.
• Reviews incoming citizen correspondence to determine if it was properly directed to the Section for response
• Responds to correspondence related telephone inquiries from citizens and handles inquiry or directs inquiry to appropriate staff member.
• Prepares reports of statistics and other data regarding ELS enforcement matters to respond to request from the Office of the Assistant Attorney General (OAAG), ELS management and others.
• Maintains and updates the ELS website, including ensuring that all public statistics are current, all complaints and consent decrees are posted timely, and that all ELS press releases are posted timely.
• Performs other duties as assigned.

QUALIFICATIONS REQUIRED: QUALIFICATIONS REQUIRED:
GS-9
Qualifying experience for the GS-9 level includes one year of specialized experience at least equivalent to the GS-7 level in the Federal service. OR
Master's or equivalent graduate degree, 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

Examples of specialized experience may include but are not limited to experience in correspondence management, coordinating intake of and responses to correspondence, tracking through data entry the progress of complaints investigated by the Section, and experience using case management software, such as Interactive Case Management and/or Correspondence Tracking Systems.
You must be a U.S. citizen to qualify for this position.

You must meet all qualifications within 30 days after the closing date of this announcement.

HOW YOU WILL BE EVALUATED: The resume you submit for this position will be reviewed to determine whether your experience is sufficient to meet the specialized experience requirements as outlined in this announcement. Your resume must reflect that you possess the competencies below. Candidates who are found best qualified in accordance with established ranked will be referred to the selecting official for consideration.
BASIS OF RATING:
Candidates who meet the basic qualification requirements for this vacancy will be rated according to Category Rating Procedures. This means that candidates will be assigned to a pre-defined quality category based on their application and veteran preference. Generally, only candidates in the top quality category will be referred to the hiring manager. There are three quality categories: Best Qualified, Highly Qualified and Qualified.
Individuals with veteran's preference will be placed ahead of other applicants within each rating category. Preference-eligible veterans who have at least a 10 percent compensable service-connected disability, and who have met the basic qualification requirements, will be placed ahead of other applicants in the highest category for all but professional and scientific positions at the GS-09 or equivalent and above. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics.)
NOTE: Applicants who meet the minimum qualifications for this position will be contacted to prepare a written narrative for each of the competencies below. Your responses to the statements will be evaluated to determine your rating.
• Skill and proficiency in managing and compiling data, particularly using automated data management systems and software.
• Knowledge of pertinent analytical concepts and techniques to perform analyses employing data resources, such as those available in the ICM system and correspondence tracking system.
• Ability to communicate effectively in writing and produce written work product that is accurate, particularly with regard to attention to detail.
• Ability to communicate effectively orally in order to effectively represent ELS, the Division and the Department in interactions with other.

BENEFITS: The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc .

OTHER INFORMATION: Foreign Education : Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States.

The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for this vacant position. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at: http://www.opm.gove/ctap/index/asp .

Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/ctap/index.asp

Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov .

Veteran Preference : If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.
• In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.

• In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, “Application for 10-Point Veteran Preference,” and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.

Although veteran preference points are not assigned under the category rating procedures described under “How You Will Be Evaluated,” veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified.

The materials you send with your application will not be returned

Relocation expenses have not been authorized.

Entrance on duty is contingent upon completion of a pre-employment security check. Continued employment is also contingent upon the satisfactory completion of a background investigation, adjudicated by the Department of Justice.

Selectees who are not currently employed by the Offices, Boards, and Division of the Department of Justice will be required to submit to a urinalysis to screen for illegal drug use prior to appointment.

One or more positions may be filled from this announcement if identical vacancies occur 90 days from the date of the issuance of the certificate.

The Civil Rights Division participates in the E-Verify Program.

The Department of Justice is an Equal Opportunity Employer. Except where otherwise provided by law, there will be no discrimination because of color, race, religion, national origin, politics, marital status, disability, age, sex, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism.

The Department of Justice welcomes and encourages applications from person with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department.

The Department of provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing specialist listed in the vacancy announcement. The decision on granting reasonable accommodation will be made on a case-by-case basis.

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