The City and County of Denver and Denver Human Services seek enthusiastic , positive-minded community LEADERS for the role of Case Management Supervisor I . Case Manager Supervisors lead teams who interview and determine eligibility to public assistance for our most vulnerable residents, while connecting them to basic safety-net programs. Bilingual Spanish speakers are especially encouraged to apply.
The candidate we select will:
Understand Leadership and embrace change
Be comfortable with ambiguity and have an uncompromising work-ethic
Be willing to work long hours, (when needed,) and go the extra mile for our client
Have a proven track-record of success Within the first six months, the selected candidate will be expected to be ready to participate in the Peak or Ascend Acedemys, led their team to 95% timeliness processing applications and have cultivated the support and loyalty of their team.
About Denver Human Services
Denver Human Services provides both assistance services and protection and prevention services to Denver’s most vulnerable residents. Assistance programs are provided to eligible Denver residents in financial need and include federal food, cash and medical benefits, as well as child care, child support, energy, rental and burial assistance, all designed to help families and individuals toward financial self-sufficiency. Protection & Prevention services are provided via child, youth and adult protection services, along with community focused programming including veterans’ services, homeless services, and drug awareness campaigns. The department seeks to strengthen individuals, families and communities with the services provided
DHS Vision : Partnering with our community to protect those in harm's way and help all people in need.
Interested? At the City and County of Denver and DHS you can apply your expertise and contribute directly to the community. Please review the required qualifications and submit your application/resume for consideration by clicking the ‘Apply’ button at the top of this posting and/or visit www.denvergov.org/jobs .
For the complete Job Specification, please click here
The Case Management Supervisor I leads, motivates, manages and supports their team on a day to day basis, while managing departmental workload with exceptional attention to detail in a dead-line oriented environment.
Supervises and evaluates the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs.
Encourages and guides team to meet and exceed goals.
Investigates the eligibility for and the accuracy of payments in assistance programs, determines if proper procedures were used, and seeks methods to correct any errors.
Advices and assists staff with issues pertaining to assistance being provided.
Performs quality review of case management coordinators' work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions.
Prepares and/or directs the preparation of records and reports and ensures that staff members enter and update information into the state and county computer systems.
Reviews, develops, or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction and assists employees with difficult and/or unusual assignments and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
Other related duties as assigned.
This position REQUIRES:
Three years of experience at the type and level of a Case Management Coordinator II.
Additional appropriate experience may be substituted for the minimum education requirement, on a year for year basis.
Highly Preferred Qualifications:
Bachelor’s level degree
At least 2 years of previous and direct Customer Service experience
Professional or volunteer experience working with under-served women and children in crisis
PLEASE NOTE: Please be as detailed as possible when answering the supplemental questions section of the application so that we can best determine your eligibility. Incomplete or incorrect answers can lead to disqualification. ‘See Resume’ is not an acceptable answer.
ADDITIONAL INFORMATION The City and County of Denver values leadership that influences the commitment, ability and willingness of employees to provide quality service to the citizens of Denver.
Classification Title: Case Management Supervisor I
Pay Grade: 808 H
Agency: Denver Human Services
To Apply: please select the apply button at the top of this posting / visit: www.denvergov.org/jobs
Background Check/Drug Testing: Candidates must pass a criminal background check, 10 year employment verification and education verification. Additional checks such as credit and drug testing may be required.
Probationary Period: The successful candidate will be required to complete a minimum six month probationary period (benefits will be active during this time) prior to attaining Career Status with the City. As part of probation, employees complete a series of internal training classes which may include supervisory training based on the specific role.
We offer a competitive benefits package including:
- Medical, Dental & Vision Plans (multiple programs)
- Paid Time Off (combined vacation/sick leave)
- Paid Holidays
- Retirement (Pension Plan & 457 Deferred Comp Plan)
- Flexible Spending Accounts (Medical, Parking, Dependant Care)
The City and County of Denver - 21 months ago