Case Manager (Bilingual Spanish)
University Settlement Society of New York 4 reviews - New York, NY

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Perform outreach, intake, on-going assessment, and develop individualized, goal-oriented service plans to enhance safety, stability and self-sufficiency for families and individuals
  • Assist individuals in achieving goals through on-site and home-based support; provide advocacy, information and referral concerning health, housing, public entitlements, family functioning and dynamics, substance abuse and other system issues or service needs; assist participants in the development and use of personal and community resources; teach and enhance problem-solving and self-advocacy skills
  • Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes to prevent eviction and achieve safe housing conditions
  • Provide crisis intervention and counseling, rotating 24-hour emergency cell phone coverage
  • Document all services provided to clients in writing; keep client files up to date; and provide regular statistical reporting on outcomes
  • Coordinate with Project Home and other University Settlement staff for quality control and integration of services
  • Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
  • Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level.
  • Conduct outreach to participants, community organizations and housing linkages
  • Perform other tasks consistent with this job description as assigned by the Director
  • Qualifications:
    • Bachelor's degree required (Social Work or related major preferred, but not required)
    • Bilingual (Spanish) required
    • Excellent communication skills (verbal and written)
    • Organization and follow-through
    • Knowledge of social welfare systems in New York City
    • Ability to work within a culturally diverse community and as part of a team
    • Tenacious advocacy skills and a commitment to "case to cause" direct services perspective
    Hours: 35 hours per week, generally business hours but flexibility required for emergency services.

    Salary: Low to mid-30s – depending upon experience, plus generous benefits package.

    About this company
    4 reviews