Case Manager Supervisor (5581)
Community Solutions, Inc. - Waterbury, CT

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DESCRIPTION

General and supervisory case management duties. Ensure community safety and effective program operation through internal and external monitoring of client activities and program services.

Tue-Sat 1pm-9pm

DUTIES

Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.

Supervise human service worker staff and all evening shift activities, relating to both security and case management.

Oversee staff response to all shift problems and emergency incidents.

Review all client related paperwork, regarding content, timeliness and quality. Review all client files on a monthly basis for organization and content.

Monitor client compliance with treatment stipulations and recommend modifications to program director.

Monitor staff performance and provide regular feedback to program director on all staff.

Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions. Monitor and evaluate group activities on an ongoing basis.

Assist program director in training staff in areas of security procedures, client supervision, client paperwork and case management duties.

Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities.

Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.

Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.

Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.

Assist program director in setting agenda and participate in weekly staff meetings.

Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.

Perform all duties of program director during periods of his/her absence.

Participate in on call agency duty officer rotation as assigned.

Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures.

Perform other duties as assigned by the supervisor.

QUALIFICATIONS

A Bachelors' Degree plus two years case management experience in a social service field or criminal justice field. One year experience in management and supervision of staff or three years of case management experience. Education may be substituted with relevant experience on a one year for one year basis. Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.

Supervise human service worker staff and all evening shift activities, relating to both security and case management.

Oversee staff response to all shift problems and emergency incidents.

Review all client related paperwork, regarding content, timeliness and quality. Review all client files on a monthly basis for organization and content.

Monitor client compliance with treatment stipulations and recommend modifications to program director.

Monitor staff performance and provide regular feedback to program director on all staff.

Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions. Monitor and evaluate group activities on an ongoing basis.

Assist program director in training staff in areas of security procedures, client supervision, client paperwork and case management duties.

Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities.

Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.

Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.

Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.

Assist program director in setting agenda and participate in weekly staff meetings.

Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.

Perform all duties of program director during periods of his/her absence.

Participate in on call agency duty officer rotation as assigned.

Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures.

Perform other duties as assigned by the supervisor.