JOB TITLE : Case Manager San Francisco
GENERAL STATEMENT OF JOB
The Case Manager is initially responsible for supporting and preserving client relationships with particular focus on large, on-going cases. To develop a thorough understanding of client needs regarding these cases.
ESSENTIAL JOB FUNCTIONS
Informs clients of all company services available.
Prepares contract letters for agency/service providers.
Develops deposition protocol with clients.
Arranges for local service provider teams to work on managed cases.
Maintains and confirms separate calendar for managed cases.
Schedules services providers.
Schedules conference rooms as needed.
Prepares customized information packets for each case, for service providers.
Responds to all client inquiries, request, etc. Follows up with clients to ensure that all requested services have been provided to client’s satisfaction.
Prepares client correspondence(s).
Performs quality control on all incoming jobs and oversees production and delivery of transcripts/video transcripts.
Creates and maintains all reports on an as needed basis.
Reviews all agency invoices for accuracy.
Maintains inventory and storage needs for all managed cases.
Provide lists of all depositions and invoices in a case for requesting clients.
Confirmation of dates on calendar.
Assist in relief of receptionist as needed.
Update plasma calendar.
MINIMUM TRAINING AND QUALIFICATIONS
Education: High School diploma, college degree preferred.
Skills and Abilities: Requires computer skills in Microsoft Office, Excellent organizational, verbal and written communication skills. Attention to detail and ability to work in a fast paced environment.
Number of Employees Supervised: None
Travel Requirements: None
Hours Required: Full Time - 8:00am to 5:00pm with a 30min lunch
(Hours may vary depending on needs)
FLSA STATUS : Non-Exempt