Scope of Work
The Case Worker provides assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience and the achievement of client self-sufficiency. The Case Worker develops resettlement and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Case Worker operates under close supervision with moderate latitude for the use of independent judgment and initiative .
Responsibilities may include, but are not limited to:
Ensuring the best possible resettlement experience for each client, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc).
Providing individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs.
Independently developing reasonable resettlement and/or self-sufficiency plans and timelines for each client and managing client expectations.
Ensuring that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
Assessing and monitoring client progress at regular intervals to ensure progress on goals is made, designated resources are maximized; modifying initial resettlement plans and other case file documents as required.
Ensuring compliance with case file management and reporting requirements.
Undergraduate degree preferred, ideally in Social Work or an equivalent field of study
Minimum of 1-2 years relevant work experience in human services field.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Proven ability to contribute both independently and as a key team member.
Self-starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Fluent in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base is desired.
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
International Rescue Committee - 14 months ago
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their liv...