The primary function of the Cash Application Representative is to promptly and accurately post payments and adjustments to customer accounts, research and resolve errors on customer accounts (including the resolution of credit balances), and provide outstanding customer service to internal and external customers.
•The majority of the Company’s cash receipts are mailed into the Company’s lockboxes. Each day the Cash App Representative downloads the daily deposits and post payments to the customer accounts.
•Responsible for processing WePay daily transactions
•Ensure all payments are posted accurately to the customer accounts and to provide information to the web team on any failures or exceptions to the daily process.
•Seek assistance from the AR supervisor and/or web team on unresolved issues and provide a list of open items in weekly meetings.
•ACH payments received from our customers are documented in the Company’s AR Database. Customer service enters orders using ACH terms, creating payment information to be exported out of Finesse.
•Export daily ACH activity from the AR Database (AR manual payments) and Finesse (order entry payments) into the Company’s Bank of America CashPro online software. The exports are to be completed no later than 4:45 PM to facilitate the AR Supervisor’s approval and release of the day’s activity to the Company’s bank.
•Responsible for processing weekly (-M non-WePay accounts) and monthly (W- accounts requiring a monthly ACH agreement) web payments.
•Knowledge of and understand where banking information is stored in various systems and troubleshoot any issues that arise.
•Collaboratively work with the e-commerce department and/or AR supervisor to resolve any issues relating to delinquency on all types of web accounts.
•Process payments from our customers toward their account balance and address any account issues with the customer or accounts receivable staff members. Payments may be made by credit card, ACH, COD and the Company’s lockbox.
•Working knowledge of how to process each payment type.
•Identify and troubleshoot issues that arise in connection with customer accounts or company audits. This will require interaction with various departments within the Company including (but not limited to ) customer service, warehouse, sales, and other individuals within the accounting/finance department.
•Discuss any weaknesses with the AR Supervisor and/or Accounting Manager to facilitate process changes.
•Required to track shipments, reconcile customer accounts, provide invoices and/or statement copies to customers, review payment application, propose account adjustments.
•Provide backup support for position and if the need arises.
Contacts and Relationships:
•Accounts Receivable Supervisor
•Accounts Receivable Lead
•Customer Service department
•Under the direction of the accounts receivable supervisor, the cash application representative must post and/or process customer payments to the appropriate accounts and resolve account issues in a timely manner.
•This individual will report to the Accounts Payable Supervisor
Qualifications and Guidelines:
•Minimum High School diploma
•Prior accounts receivable experience
•Accounts Receivable and Cash application process
•Windows operating environment and MS Office products (Excel, Word, Access)
•Good verbal and written communication skills
•Ability to work well in a team environment
•Ability to work courteously and professionally with external and internal customers
Metagenics is a global lifestyle medicine company, offering products and programs exclusively to health care practitioners. For over 30...