Cash Supervisor
Patient Business Services - Akron, OH

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Job Title : Cash Supervisor Reports To: Cash Manager

Department: Cash Location: Patient Business Services - Akron

FLSA Status: Exempt Requisition #: 15445

The Cash Supervisor manages the assigned staff to ensure the efficient, smooth and effective day-to-day operations of the Cash Department’s activities. Adheres to budget and enforces established policies and procedures. The Supervisor ensures the timely and accurate posting of cash collected for the PBS billed ambulance transports.

  • You must supply a cover letter and a resume with your application.
Essential Duties and Responsibilities:
Respond to day-to-day changes in priorities, workloads and assignments and take action to decrease accounts receivable and increase cash collections.

Coordinate assigned staff’s daily activities including making work assignments, ensuring that work is completed.

Monitor employee performance, (e.g., enforcement of standard operating procedures, measuring, monitoring and providing feedback regarding productivity and quality).

Recommend overtime and forecast staffing, based on the workload of department.

Develop subordinate staff proficiency by providing individual and team training.

Hire, promote, and terminate employees per Company policy.

Address and resolve employee relations issues with the assistance of the Manager and Human Resources.

Perform payroll functions to ensure timecards are prepared accurately and timely.

Review productivity reports and forward to Technical Coordinator for review and training needs.

Receive and verify daily deposit reports from bank. Insure that deposits are correct and properly posted.

Work with Finance Department to close month end.

Run and distribute daily/weekly reports to monitor department KPI’s. Ensure the proper processing of data generated on the reports.

Ensure insurance “allowables” are posted correctly.

Serve as point-of-contact for collection agencies and inter-company payment transfers.

Adhere to government carrier guidelines.

Notify manager of any updates, changes of issues identified with carriers.

Adhere to all company policies and procedures.

Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Mentor employees, conduct performance evaluations, counsel and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotions. Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:
Communicate a willingness to help others succeed.

Demonstrate and promote a spirit of teamwork and cooperation.

Convey and inspire a sense of competence and commitment.

Use initiative to learn new skills, enhance personal knowledge and improve communications.

Demonstrate the ability and encourage others to work well with team members.

Assist other teams and departments in improving inter- and intra-departmental functions.

Convey a sense of “can do “, “team spirit” and “inspirational” behavior.

Seek opportunities to improve the work environment.

Convey an attitude of intolerance for unprofessional behavior.

Set example of friendly, helpful “firm-but-fair” management and leadership for subordinates.

Develop and sustain excellent working relationships with AMR professionals, (e.g., Operations, Business Development, Sales and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies.

Perform other duties as assigned.

Minimum Qualifications:
Education/Licensing/Certification: A High School diploma or GED required; Associates Degree in Business, Accounting, or Healthcare related field, preferred.

Experience: Three (3) years experience in medical billing, required. One (1) year supervisory experience, preferred.

Knowledge and Skills:
Medical care/medical transportation (patient care issues, how patients are transported by ambulance, required documentation, common issues which arise during transport and/or billing).

Rules/regulations of Medicare/Medicaid and other government payors as well as commercial insurers and specialty contracts to ensure accurate and timely billing and payment of claims.

Medical and insurance industry terminology.

Terminology on a Patient Care Report (PCR), Hospital Face Sheet, and/or a Computer Aided Dispatch (CAD) Sheet.

Payor-specific requirements and guidelines for the Cash Posting Department.

HIPAA, Sarbanes-Oxley and other critical governmental regulations.

Management principles.

EMSC/AMR business models.

Basic accounting skills.

Maintain fluency with (working knowledge of) various tools:
Billing systems (e.g., AM2000/Jaguar).

Spreadsheet, word processing/presentation tools, (e.g., Word, Excel, PowerPoint,Visio)

Companywide financial and operational databases (e.g., OutlookSoft).

Bank lockbox and reporting systems.

Payors’ A/P systems.

Time-keeping, Payroll, Human Resource Information System tools (e.g., Kronos, Oracle)

Communicate effectively, (both orally and in writing) in English.

Convey thoughts in a well-organized, concise manner. Use appropriate grammar and punctuation in written documents.

Perform in a consistently-organized manner with strong attention to detail.

AMR is an equal opportunity employer and selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability.

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