Retail Sales Worker
ARAMARK Parks and Destinations - San Simeon, CA

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Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.

The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this countrys most pristine protected lands and national parks.

We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Some of the national and state parks in which we operate include:

Asilomar Conference Center, California

Denali National Park, Alaska

Glacier Bay, Alaska

Lake Powell Resorts and Marina, Arizona

Zephyr Cove Resort & Marinas, Nevada

Mesa Verde National Park, Colorado

Olympic Peninsula, Washington

Togwotee Mountain Lodge, Wyoming

Position Summary:
Retail Sales Workers sell a range of resort merchandise to guests in a retail environment. Retail Sales Workers are highly knowledgeable about all property merchandise in order to educate guests and up sell. Retail Sales Workers are attentive, dedicated to delivering the highest levels of guest service, and always willing to answer questions and resolve guest issues. Retail Sales Workers should also be highly knowledgeable about the property and the surrounding areas. Other duties for this position include stocking, cleaning, inventory, and cash and credit card handling. This position requires individuals with a high attention to detail, strong merchandise presentation skills, strong cashier skills, a dedication to customer service and a positive and friendly attitude.

Essential Functions:
Complete opening procedure at the start of every day this includes checking stock and refilling where necessary, straightening shelves, counting rugs (for Retail Sales Workers working in the gift shop) and counting the daily bank

Greet all guests as they enter the store in a timely manner always delivering exemplary customer service

Retail Sales Workers should be fully knowledgeable on all merchandise able to assist guests with their purchase decisions by informing them of product benefits

Retail Sales Workers should walk the floor during busy times answering guest questions and helping guests find sizes and other items

Retail Sales Workers should be highly knowledgeable about the property and the surrounding areas

Up-sell and cross-sell as much as possible

In retail outlets serving alcohol, Retail Sales Workers must maintain a watch for underage patrons by checking the identification of customers to ensure they meet alcohol age legal requirements

Maintain a daily bank and be accountable for all transactions

Handle cash, travelers checks and credit cards in a safe and accurate manner

Must be proficient in counting money, able to provide guests with change whenever needed and make accurate cash deposits at the end of shift ensuring all required paperwork is completed

Maintain daily side work ensure any required logs are completed in a timely manner also complete any restocking and cleaning duties

May be required to keep an inventory of stock - noting any out of stock items or possible shortages

May be required to order merchandise

Assist with checking in orders received check in by item on invoice, verify product count and input in receiving log

Restock any merchandise that needs to be restocked

May be required to prepare merchandise displays in accordance with ARAMARK display standards

Organize and maintain stock rooms

Ensure a clean and pleasant atmosphere of the retail environment at all times

Maintain positive attitude in high stress situations

Go the extra mile and follow through to ensure guest satisfaction

Must be able to work with diverse populations in a supportive and positive manner

Diplomatically handle guest complaints always be polite and maintain a professional manner

Thank all guests and say goodbye as they leave

Complete closing procedure at end of shift by stocking merchandise, cleaning counter and floor, straightening all clothing and emptying trash

May be required to train other employees on the role

Must be flexible and willing to work a varied schedule

Know and comply with all company policies and procedures regarding safety, security, emergencies and energy

Report to work on time and in complete uniform

Other duties as assigned

Status and Scope:
Retail Sales Workers report to the Retail Manager

Position requires a strong customer service focus, strong communication skillsand a positive attitude

Must be able to work efficiently prepared to help wherever needed

Must be fluent in English language both spoken and written

Previous Customer Service experience preferred

Must be 21+ and have a valid TIPs card to work at a retail outlet where alcohol is sold

Basic mathematical skills are required in order to develop strong cashier skills

Willingness to gain a good understanding of Lake Powell Resorts and Marinas and surrounding area, becoming fully knowledgeable on all activities and amenities offered

Equipment Used:
POS System, Calculator, Computer, Hand Truck, Printer, Telephone, Photocopier

Travel Requirements: Little or No Travel ( >10%)

Lifting Requirements:
LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

Physical Requirements: BENDING FREQUENT









ARAMARK Parks and Destinations - 24 months ago - save job
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