Receives and responds to inbound inquiries and communications from Sysco customers, marketing associates, and other customer representatives
DUTIES AND RESPONSIBILITIES:
Processes inbound Street and CMU (Contract Multi-Unit) Tier 1 Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Answers basic inquiries and resolves basic problems.
Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and the customer portal.
Actively re-directs incoming callers to self-service options
Performs proactive outbound follow-up communications, as necessary
SYSCO - 2 years ago
As a subsidiary of SYSCO Corporation, the largest foodservice distributor in North America, Sysco Houston distributes fresh and frozen meat,...