Customer Support Representative
SYSCO - Cypress, TX

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Receives and responds to inbound inquiries and communications from Sysco customers, marketing associates, and other customer representatives

DUTIES AND RESPONSIBILITIES:
Processes inbound Street and CMU (Contract Multi-Unit) Tier 1 Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Answers basic inquiries and resolves basic problems.

Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and the customer portal.

Actively re-directs incoming callers to self-service options

Performs proactive outbound follow-up communications, as necessary

SYSCO - 2 years ago - save job
About this company
398 reviews
As a subsidiary of SYSCO Corporation, the largest foodservice distributor in North America, Sysco Houston distributes fresh and frozen meat,...