Under the direction of management, the Cashier’s responsibilities include customer service, product merchandising, and processing sales transactions
according to established department, store, and company policies.
I. Responsible for customer service.
A. Greet every customer with a smile within 10 feet of entering front door and each department.
B. In aisles, ask customers open-ended questions.
C. Measure all kids.
D. Show customers at least 2 different styles.
E. When slow, serve customers more; when busy serve more customers.
F. Suggest a shoe care item to every customer.
G. Thank and ask every customer back.
II. Responsible for product merchandising.
A. Safely works shipments of new product onto shelving.
B. Assists in temporary promotional pricing and permanent markdown pricing of product.
C. Assists in transfers of merchandise in and out.
D. Assists in setting promotional displays and product statements.
E. Maintains cashier area in a neat and organized manner.
III. Responsible for processing sales transactions.
A. Understands and completes all sales transactions according to policy.
B. Accepts customer checks in accordance with policy.
C. Understands and follows mismate checking procedures.
D. Is aware of current promotions and in-store mic specials.
E. Obtains management approval and authority for all returns and exchanges.
F. Accounts for all invoices, checks, credit card slips and other funds at end of each shift.
G. Loss Prevention - Identifies fraud and other loss prevention concerns and reports them immediately to management.
H. Applies only authorized discounts.
IV. Responsible for following store policies and procedures and all management direction.
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