Casino Service Rep
Hollywood Casino Aurora 15 reviews - Aurora, IL

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Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:
Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
Providing general information about Hollywood Casino and answer inquiries from guests
Retrieving table games ratings and utilize patron response functions
Utilizing casino computer system to redeem star points for guests
Assisting guests with special needs
Communicating marketing program including, star point value and issuance of promotional items
Monitoring inventory of promotional items and notify the supervisor when it is necessary to reorder
Making restaurant reservations and issues complimentaries when applicable
Operating Coat Check
Leading property tours, as needed
Attending departmental and company meetings, as required

To be successful in this position it will require the following skill set:

Must be 18 years of age
HS Degree or equivalent work experience related to the nature of the position
Ability to read, write, comprehend and speak English
Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division
Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, and problem solving

Ability to understand and perform duties in accordance with:
Hollywood Casino Aurora Core Values
Departmental, property and company policies and standards
Illinois Gaming Board requirements
Internal Controls
Ability to stand for extended periods of time
Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs

Something to leave you with:
If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

About this company
15 reviews
Welcome to Hollywood Casino Aurora, Chicagoland's, biggest and best casino complex. Located just 38 miles west of Chicago, Hollywood Casino...