It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our ServiceCRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.
We are seeking a Catalog Application Specialist to work in our Redwood City, CA office.
Position Description: Catalog Application Specialist’s responsibilities are focused on providing technical
leadership and execution in the development and deployment of the service and parts catalogs of our Automobile Dealer Customers. Activities include the following tasks:
Maintains full ownership of the automotive Original Equipment Manufacturer (OEM) catalogs
Oversee/create the construction of all OEM catalogs including service and parts components
Interact with Engineering organization on the planning, implementation of catalogs for both service and parts as they evolve
Interact with OEMs and with SMEs for particular makes
Providing recommendations to enhance, simplify, correct internal data model
Oversee/create the construction and maintenance of all of Year/Make/model trim-based primary vehicle set
Create mechanisms that will allow dealerships to use all OEMs catalogs
Oversee the ongoing maintenance of catalogs
Act as enterprise customer and dealership advocate within Xtime.
Industry Specific Background
At least 3 years Automotive Industry experience within an OEM (with preference to Chrysler, GM, Volkswagen, Nissan, Hyundai, and Toyota), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities in the area of Service or Parts catalog,
At least 2 years working directly with dealerships; preferably in an advisory capacity, iterating through catalog implementation, and
Working knowledge of one or more Dealer Management Systems (DMS) (highly desirable).
Familiarity with vehicle service requirements including mileage interval and conditional systems
Detail oriented individual familiar with identifying database excursions
Some experience with data modeling and its effect on software processes
Experience with software systems and processes related to software operation,deployment and support, such as relational databases and data provisioning
Ability and eagerness to learn complex technology, and basic understanding ofweb-based systems
Critical thinking and problem solving skills
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with customers
Organization and attention to detail
Excellent verbal and written communication skills
Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America. Xtime has enrolled over 4,500 dealerships since the launch of its ServiceCRM platform and is the preferred provider for many of the leading global automotive manufacturers, including Lexus, BMW, Infiniti, Nissan, Mercedes, VW, Audi, Toyota, and Hyundai.