Catalog Application Specialist
Xtime - Redwood City, CA

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It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our ServiceCRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.

We are seeking a Catalog Application Specialist to work in our Redwood City, CA office.

Position Description: Catalog Application Specialist’s responsibilities are focused on providing technical

leadership and execution in the development and deployment of the service and parts catalogs of our Automobile Dealer Customers. Activities include the following tasks:

Maintains full ownership of the automotive Original Equipment Manufacturer (OEM) catalogs

Oversee/create the construction of all OEM catalogs including service and parts components

Interact with Engineering organization on the planning, implementation of catalogs for both service and parts as they evolve

Interact with OEMs and with SMEs for particular makes

Providing recommendations to enhance, simplify, correct internal data model

Oversee/create the construction and maintenance of all of Year/Make/model trim-based primary vehicle set

Create mechanisms that will allow dealerships to use all OEMs catalogs

Oversee the ongoing maintenance of catalogs

Act as enterprise customer and dealership advocate within Xtime.

Industry Specific Background

At least 3 years Automotive Industry experience within an OEM (with preference to Chrysler, GM, Volkswagen, Nissan, Hyundai, and Toyota), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities in the area of Service or Parts catalog,

At least 2 years working directly with dealerships; preferably in an advisory capacity, iterating through catalog implementation, and

Working knowledge of one or more Dealer Management Systems (DMS) (highly desirable).

Required skills:
Familiarity with vehicle service requirements including mileage interval and conditional systems

Detail oriented individual familiar with identifying database excursions

Some experience with data modeling and its effect on software processes

Experience with software systems and processes related to software operation,deployment and support, such as relational databases and data provisioning

Ability and eagerness to learn complex technology, and basic understanding ofweb-based systems

Other skills

Critical thinking and problem solving skills

Ability to clearly and effectively discuss technical issues with non-technical customer personnel

Sensitivity and patience when working with customers

Organization and attention to detail

Excellent verbal and written communication skills

Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America. Xtime has enrolled over 4,500 dealerships since the launch of its ServiceCRM platform and is the preferred provider for many of the leading global automotive manufacturers, including Lexus, BMW, Infiniti, Nissan, Mercedes, VW, Audi, Toyota, and Hyundai.