This is a franchise job posting,
Catering Sales Manager, Bohemian Hotel Celebration, Celebration Florida
Please do not apply for this job online. Please contact the property directly at
or via email at
Talent Acquisition Solutions
Recruiting Operations and Delivery on behalf of Marriott International, Inc.
Job purpose of Catering Sales Manager is to coordinate the activities of the conference personnel and room
team to make arrangements for group meetings, conferences and social events.
No direct reports
Essential Duties / Tasks / Responsibilities:
Act as a liaison between the sales/catering and operations department of the hotel to ensure a successful event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.
Work closely with each groups meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request.
Obtain all rooming lists, monitor rooming list cut off dates, and obtain all menu details, meeting room setups, refreshment break needs, postings, and any other additional needs of the client to ensure a successful event at the property.
Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, and special concessions.
Manager will be responsible for the compilation of all cancellation/attrition charges of their groups.
Responsible for the review of all bills that are sent to the client. In reviewing bills, they should be accurate and timely in order to maximize return business.
Responsible for the follow up to make sure any meeting reward point has been posted.
Create detailed event orders to meet the specifications of both the client and Hotel.
Assist in development, design, and implementation of custom menus.
Maintain proper documentation of events, changes and special requests with updated Event Orders, group resumes and rooming lists.
Provide accurate and concise information to all departments.
Communicate event details to Hotel operations staff, including food and beverage needs, audio visual requirements, function room set-up, billing, recreation, activities, décor, and etc.
Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings.
Effectively up-sell products and services throughout the pre-event planning phase to maximize profitability and achieve quarterly goal.
The completion of quarterly SMART plan will be required to assist with goal achievement and upselling.
Assist in executing the expectations of the client as outlined in the EO.
Handle any challenges or concerns immediately.
Function as the on-site contact to client for all aspects of their events.
Maintain a level of professionalism and cooperation with clients as well as co-workers.
thank you notes
and service evaluations for all group clients serviced by the Event
Services Manager in conjunction with the Sales and/or Catering Sales Manager.
Greet all clients (in rotation with MOD and other managers for rooms only groups) as they arrive at the hotel to ensure that they have all required items.
Participate in weekly operations meetings to communicate the upcoming group’s needs.
Perform other duties as assigned to meet business needs.
Knowledge / Skills / Abilities (KSA’s):
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Experience / Education / Certifications:
Bachelor’s degree -
Hospitality or related industry experience -
Previous event planning experience –
Valid Driver’s License –
Knowledgeable of Top-Accounts for the Hotel-
Work Environment / Physical Demands:
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.
This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Grand Performer in this position may be asked to perform.
I hereby acknowledge that I have read and understand this job description. I understand that I must be able to perform the listed duties and responsibilities at the designated level of knowledge, skill and ability and in a satisfactory manner. I further certify that I can perform these duties and responsibilities within the described environment.
Printed Name of Incumbent:
Signature – Incumbent:
Marriott - 2 years ago