Catering Sales Manager
Rosewood Hotels and Resorts - Dallas, TX

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JOB TITLE : CATERING SALES MANAGER

DEPARTMENT: CATERING

REPORTS TO: DIRECTOR OF CATERING

OVERVIEW/BASIC FUNCTION:
Under the supervision of the Director of Catering is responsible for generating the majority of banquet revenue as well as assisting in the general management of the Catering Department.

RESPONSIBILITIES:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Solicit new business through activities including but not limited to telephone calls and field trips.
  • Prepare ‘call report’ on daily basis.
  • Maintain contact with ongoing clients on a regular basis.
  • Prepare, implement and maintain division standards and control objectives.
  • Suggest, confirm and finalize menus.
  • Monitor services provided by banquet staff.
  • Coordinate activities of catering department with other departments to ensure excellent service to guests.
  • Closely monitor market competition.
  • Assist in preparing weekly and monthly reports and forecasts.
  • Participate in quality control activities.
  • Create, implement and monitor a sales action plan for the department.
  • Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
  • Interact in courteous and professional manner with all guests, staff and community members.
  • Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
  • Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
  • Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
  • Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
  • Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
  • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
  • All other duties as required.

Rosewood Hotels and Resorts - 2 years ago - save job
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