Center Consultant
FedEx Office - West Lebanon, NH

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Overview:

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The Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This team member is knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Center, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Assists in the training of center team members
Service
  • Demonstrates consultative behaviors to understand each customer’s individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly Center
Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all center printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on Center merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Self Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the Center
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and center standards, as outlined in the team member handbook
All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS :
  • High School diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to utilize point of sale, computer and print/job production equipment
  • Ability, on a consistent basis, to troubleshoot and multi-task on customer-related issues
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
QUALITY DRIVEN MANAGEMENT (QDM):

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

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