Center Data Analyst
The Joint Commission - Oakbrook Terrace, IL

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Performs analysis related to Center systems, including its Targeted Solutions Tool ("TST"), the Customer Relations Management System and websites. Performs technical liaison with IT, working to improve the customer experience within systems, including QA testing, while producing reports and analysis that demonstrate customer behavior, trends and performance. Also responds to Center customer inquiries relating TST usability and other project support needs to enable customer engagement and progress.
Requirements
Bachelor's required; Masters preferred. Five to seven years business/operations experience; experience in healthcare environments preferred. Demonstrated understanding of Robust Process Improvement ("RPI") methodology and tools (Green belt proficiency required; black belt proficiency preferred). System application testing experience and demonstrated effectiveness in detailed content review. Excellent analytical skills, comfort designing and performing complex statistical analysis and validation. Experience with Minitab (or like) preferred. Excellent written, oral, and interpersonal communication skills. Diligent with details and customer service follow through. Demonstrated record of achievement especially related to experience working within a complex, matrix environment to complete operational activities.

The Joint Commission - 16 months ago - save job
About this company
15 reviews
Its not really about joints, per se, unless they are aching and in need of repair. The Joint Commission on Accreditation of Health Care...