Center Director
Knowledge Learning Corporation - Worthington, OH

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Job Description:
Does working in the company of people who share the
passion and vision of creating a better world through
learning speak to you? Perhaps you belong here. As a
growing organization, we are constantly on the lookout
for talented, passionate people.
Are you ready to help us make the world a better place?
Maybe it’s time to graduate to the most important work
of your career.
When parents entrust us to be a part of their child’s
life, we are honored by the opportunity and
responsibility. With over 40 years of experience in
caring for and educating children, we provide parents
with a peace of mind and confidence that their children
will be nurtured and given opportunities to grow and
develop through a balance of learning and fun. Our
passionate teachers are dedicated to the development of
the whole child and engage in interactive and fun
activities with each child to help support their social,
emotional, physical and academic growth.
KinderCare has many opportunities available in your
area. Come and see what it’s like to be part of a
movement that’s bigger than any one of us and more than
the sum of all of us.
KinderCare Learning Centers: As the nation’s largest
private provider of early childhood education and care,
our child development programs, based on 60 years of
educational research, are developed for infants,
toddlers, preschool, prekindergarten, kindergarten and
school-age children.
Frontline management role. Effectively operates and
manages all aspects of KLC programs. Directly
accountable for operational aspects of the child care
center, ensuring quality care and education for
children; achievement of financial targets, applying
rigorous, proactive cost controls; incorporating active
continuous improvement in quality of operations;
delivering exemplary customer service; and ensuring
legal compliance. Meets expectations for delivering
customer acquisition and retention, quality program,
financial management, operational compliance, and
demonstrates expected behaviors.
  • Consistently executes plans that ensure the company’s
mission of serving families and children, in alignment
with company values.
  • Actively leads teaching staff to effectively
accomplish center targets, objectives, and goals.
  • Models and imbeds company mission and values into all
operations, i.e., KLC Mission, Values, PRIDE guiding
principles, Spirit of Service, etc.
  • Ensures orientation and training is received by
teachers and/or others and equips employees with
job-critical knowledge and education.
  • Conducts financial analysis of center results,
evaluates, assesses, determines course of action with
District Manager.
  • Develops and maintains good working relationships with
state licensing authorities, community contacts and
corporate personnel.
  • Partners with District Managers to create and
implement plans and strategies that result in increased
  • Ensures compliance with all federal, state and local
laws, as well as company policies and procedures.
Customer Acquisition and Retention
Implements sales and service strategies to ensure
enrollment growth and retention of existing families.
Follows-up to understand reasons for disenrollment.
Insures customer satisfaction through responding to
parent issues. Trains staff how to respond appropriately
to parent issues. Insure phone inquiries and tours are
handled professionally. Escalates issues to DM
appropriately. Maintains effective relationships with
licensing officials, community reps and vendors. Holds
frequent conversations with parents regarding level of
satisfaction. Models appropriate sales and service
Creates positive environment that demonstrates respect
for all. Focuses on building center’s organizational
capability by creating a recruitment plan, networking
and retaining talent. Supports environment of continued
development by identifying needs and matching resources.
Creates professional development opportunities for all.
Models continuous learning by staying abreast of
industry best practices. Uses reward and recognition to
support as pay-for-performance environment. Completes
timely appraisals and provides specific feedback.
Implements disciplinary actions where appropriate. When
necessary, has authority to discipline Center staff for
poor work performance or misconduct, up to and including
termination of employment.
Quality Program Delivery
Trains staff to implement curriculum in a consistent
manner. Models interactions with parents that reinforce
curriculum highlights. Proactively recognizes and
responds to parent concerns. Escalates issues to DM as
appropriate. Insures physical conditions of facility
meets company standards. Ensures staffing is in ratio.
Partners with Education Specialists to raise quality of
center’s program implementation. Works cooperatively
with DM to aggressively improve areas of concern.
Responsible for staff hiring and staffing levels.
Financial Management
Achieves financial results by analyzing information,
monitoring trends and adjusting plans as needed.
Proactively uses financial information to identify early
warning signs so that corrections can be made to insure
that center is on plan. Reviews information on a weekly
and monthly basis to insure that timely changes can be
made. Aggressively manages AR’s. Flexes labor to
revenue. Reconfigure classrooms to optimize efficient
use of labor. Complies with all compensation guidelines.
Awards merit increases judiciously. Ensures all bills
are paid promptly.
Operational Compliance
Insures center provides a safe and healthy environment
by complying with company health and safety policies, as
well as state, federal and local requirements. Works
with DM to implement action plans when complaints or
violations are noted. Ensures that all paperwork and
record keeping is completed on time and maintained
according to company standards. This includes child
files, staff files, state required information, etc.
Insures that physical building and vehicles are clean,
safe and meet all company and regulatory requirements.
Skills, Education / Knowledge, Experience
  • One or more years experience managing non-exempt
employees, quality control and finances in service
industry preferred (children’s education, care,
development preferred)
  • Demonstrated strong skills in sales and customer
  • Budget and financial accountability and
revenue-generation experience preferred
  • Analytical and problem-solving skills
  • Strong customer orientation
  • Strong management skills
  • Ability to juggle multiple tasks
  • Solid communications skills – oral and written
Computer skills – must be computer literate at a general
business-level (word processing, Excel spreadsheet,
Microsoft Outlook e-mail functionality)
Specific physical demands of this job include, but, are

not limited to the following:
  • Ability to sustain a high level of energy
  • Ability to excel in an ambiguous and continuously
changing, competitive environment
  • Ability to thrive under frequent pressure
  • Must be physically able to use a personal computer.
  • Must be able to lift a minimum of 40 pounds.
  • Must be able to drive between multiple locations on a
frequent basis. Overnight travel to company or other
professional conferences or meetings is occasionally
  • Both indoor and outdoor environment are typically
found in a childcare facility. Depending upon activities
and season, may be required to be outdoors for regular,
prolonged activities.
  • Centers are dynamic with a high level of activity.
Typically a center would include large numbers of active
children and are equipped with children’s “tools”
including furniture, toys, and equipment, and facilities
to provide for the care, feeding, education,
transportation, and nurturing of children. Limited space
is provided for adult administrative purposes, i.e.,
check-in area, small office equipment area.
Knowledge Universe is an Equal Opportunity employer. All
qualified applicants will receive consideration for
employment without regard to race, national origin, age,
sex, religion, disability, sexual orientation, marital
status, military or veteran status, gender identity or
expression, or any other basis protected by local,
state, or federal law.
Division/Department : KinderCare

About this company
69 reviews
Knowledge Universe Education (KUE) sees a world of opportunity in education. The company operates more 3,700 schools and child care programs...