Center Manager, Senior
FedEx Office - Chicago, IL

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The Senior Center Manager is responsible for managing the overall operations at a high volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Achieve company objectives for sales and profit performance and customer experience objectives within the Center
Direct supervision of team members, including responsibility for:
Hiring of all team members and monitoring new hire orientation procedures
Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team member
Ensuring a positive customer experience
Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies
Monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc
Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials
Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center
Ensure team members within center are consistently applying FedEx Office Policies and Procedures
Ensure center cleanliness and execution of internal processes
All other duties as needed or required

Bachelor’s Degree or equivalent experience
5+ years of related retail experience, including 3+ years of prior progressively responsible supervisory experience required
Advanced level of reading, writing and mathematical ability
Proven ability to lead, direct and supervise
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office’s Quality initiatives

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