Center PUD Courier
FedEx Office - Austin, TX

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Overview:

Under general supervision, the Center Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office centers and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office center, if there is a period of time where they are not assigned any pick-up/delivery activity.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers
  • Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for
  • photocopying orders and picking up supplies and inventory items from vendor’s place of business
  • Delivery duties include delivering finished photocopy orders to customers (or a FedEx Office center) and distributing marketing
  • materials as requested
  • Receive daily route information from a centralized dispatcher via a company provided Nextel phone
  • Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance
  • guidelines
  • Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
  • Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
  • Adhere to FedEx Office company and vehicle safety policies and guidelines
  • Follow accident procedures and observe traffic laws
  • Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service,
  • answering customer questions, problem resolution and polite and caring transactions/interactions
  • Responsible for performing additional duties within the center during non-delivery times
  • All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS :
  • High school diploma or equivalent education
  • Must be at least 19 years old and have a minimum of two years of driving experience
  • Valid and current drivers license
  • Valid and current proof of insurance (even if they are only driving the company vehicle)
  • Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM):

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

FedEx Office - 12 months ago - save job - block
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