Center PUD Courier
FedEx Office - Tukwila, WA

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Overview:
Under general supervision, the Center Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office centers and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office center, if there is a period of time where they are not assigned any pick-up/delivery activity.

Monday through Friday from 2 p.m. to 10 p.m.

Responsibilities:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers
Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for
photocopying orders and picking up supplies and inventory items from vendor’s place of business
Delivery duties include delivering finished photocopy orders to customers (or a FedEx Office center) and distributing marketing
materials as requested
Receive daily route information from a centralized dispatcher via a company provided Nextel phone
Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance
guidelines
Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
Adhere to FedEx Office company and vehicle safety policies and guidelines
Follow accident procedures and observe traffic laws
Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service,
answering customer questions, problem resolution and polite and caring transactions/interactions
Responsible for performing additional duties within the center during non-delivery times
All other duties as needed or required

Qualifications:
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
High school diploma or equivalent education
Must be at least 19 years old and have a minimum of two years of driving experience
Valid and current drivers license
Valid and current proof of insurance (even if they are only driving the company vehicle)
Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis to work with minimal supervision

QUALITY DRIVEN MANAGEMENT (QDM):
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives

FedEx Office - 20 months ago - save job - block
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