Central Investigators (CIT Central Investigation Team) are responsible for the direction and support of
Organized Retail Fraud (ORC) investigations within a specified area of the company. The CIT will work
with various business partners (IT, Internal Audit, RDOs, DOMs, APMs and APS) and leverage all available
investigative tools to eliminate and reduce company exposure to associate theft. Key responsibilities
include: analyzing information, determination of exception data to drive investigation, communication
and coordination of information to field teams and other partners, management of the investigative
process, coordination with law enforcement to ensure effective prosecution and restitution recovery,
coordination with IT to develop new exception data, management of remote CCTV viewing to support
investigative efforts, and case trend analysis to drive performance and to make recommendations to
mitigate theft exposure. The CIT must be able to manage multiple tasks and to gain buy in and support of
multiple partners to ensure a successful investigation process within their area of responsibility. The
CIT must be effective at training and coaching, as they will support the development of the
investigative skill sets within their area of responsibility. The CIT must have strong analytical and
problem solving skills, as they will make recommendations to business partners for the elimination of
procedural/policy issues that increase theft exposure. The CIT will report directly to the Manager of
Central Investigations and will work in a collaborative team environment with the entire CIT Team.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
60% Responsible for the identification and elimination of organized retail criminal activity (ORC)
within the assigned regions. Develop partnerships with Director, RDO_s, DOM_s, APM_s, and APS_ to drive
theft and fraud elimination
20% Utilize information from systems reports and databases to identify, investigate, support and
communicate internal theft investigations.
20% Develop and maintain positive working relationships with AP teams, financial institutions, law
enforcement and industry partners. Provides weekly updates to manager and AP Team within area of
responsibility on case load and case management efforts
Nature and Scope
Reports to Corporate Investigations Manager
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical
discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts,
or bright lights.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 3
Proficient with the use of Windows based systems including Word and Excel
Excellent analytical skills as well as strong verbal and written communication skills
Understanding of organized retail and internal theft identification, surveillance, case management, and
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Delivers Results: Sets challenging objectives and communicates clear expectations; demonstrates a clear
bias for action and a sense of urgency on priorities; takes ownership of success/failures of initiatives
Acts Strategically: Understands and uses financial indicators/metrics to measure the performance of
his/her business unit/function and the business as a whole; plans strategically to create growth,
improve financial performance, and gain competitive advantage.
Drives Excellence: Sets and communicates high standards for achievement; holds Associates accountable
for performance; uses sound judgment and makes good decisions in a timely manner.
Excels in Customer Service: Treats internal customers (Home Depot Associates) with the highest level of
responsiveness; listens to what Associates have to say and values what they know about The Home Depot.
Home Depot - 8 months ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...