Centralized Appointment Scheduler
Joslin Diabetes Center - Boston, MA

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The Centralized Appointment Scheduler is responsible for functions associated with initial patient access to clinic.

Hours are Mon-Friday 9:00 am -5:30 pm.

  • Collects demographic information for new and established patients and loads into automated registration/scheduling system.
  • Gathers medical information utilizing intake format for electronic medical record.
  • Provides estimates to Self-pay patients regarding cost of services.
  • Forwards charity care applications to patients.
  • Completes registration using automated scheduling system.
  • Utilize automated scheduling system for many types of appointments.
  • Completes intake form using the electronic medical record system.
  • Advise patient of possible financial obligation and insurance requirements.
  • Provide general information about the clinic and its services.
  • Retrieves calls from cancellation, PCP and new patient confirmation line.
  • Completes confirmation calls.
  • Enters incoming managed care referral.

  • Accredited business school or certificate program.
  • 2 years experience in a medical office setting.
  • Knowledge of personal computer and automated registration/scheduling systems.
  • Knowledge of managed care and insurance requirements.
  • Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems.
  • Strong ability to multi-task while also maintaining professional demeanor.
  • Demonstrated skills include exceptional customer service, team building and problem solving.
  • Must be knowledgeable about referral requirements.
  • Requires exceptional flexibility to adjust to fluctuating call volumes.
  • Must have high professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.

Joslin Diabetes Center is an EEO M/F/D/V

Joslin Diabetes Center - 12 months ago - save job - block
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