Centralized Scheduling Spec
MCG Health System 32 reviews - Augusta, GA

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Basic Function: Responsible for providing customer service excellence in a professional manner and serves as the voice of MCG Health, Inc. when interacting with the public on a daily basis. Schedules patient appointments for Practice Site visits or for ancillary services. Obtains all information to accurately register patients.

Position Requirements

Basic Requirements: MultiSpecialty/high volume hospital setting experience required. High School Diploma or equivalent required. Pre-employment testing is required. Other Requirements: Must have two years experience in a high volume call center/multi-medical office/healthcare setting. Strong customer service skills a must. Solid data entry skills and managing high volume of callers through multi-line system. Prior experience and knowledge of Managed Care, Indemnity, Medicaid and other insurances. Knowledgeable in basic medical terminology and able to correctly spell diagnoses and procedures. Strong computer knowledge. Web based competency skills testing required. Final candidates will be tested for job requirements / competencies. Excellent listening skills while multi-tasking and having strong communication to promote the up most customer service. Must be able to work in a fast paced environment. Must be available to work business hours of 7:30 - 5:30 M-F and shift changes on short notice. Must have good teamwork skills along with the ability to work unsupervised and accomplish tasks as required in a timely manner. Adhering to strict scheduling and scripting criteria when interacting with both internal and external customers. Flexibility is a must. Internal candidates must not have disciplinary actions against them in the past year. Bi-Multi Lingual candidates are a plus.

Preferred Requirements

Two to four year college degree preferred.

About this company
32 reviews
MCG Health System is composed of MCG Health, Inc., the not-for-profit corporation that manages the Medical Center. It is also composed of...