Change Control Analyst II
Charter Communications 1,181 reviews - St. Louis, MO

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Coordinates scheduled network maintenance to minimize risk and exposure to the Charter Network and revenue customers. Coordinates with field technicians to identify the impact and assemble the details necessary to communicate to all departments involved in scheduled maintenance. Prepare detailed reports noting status of the maintenance tickets and assess trending data.


Actively and consistently support all efforts to simplify and enhance the customer experience

Facilitates the Network Protection Policy to minimize risk and exposure to network and revenue customers

Ensures maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment

Provides analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network

Responsible for attending change management calls to assist gaining collective approvals, and impact and risk assessments for the Divisional and Enterprise wide change activities

Assists with coordinating and facilitating vendor and carrier maintenance activities to ensure successful execution and completion

Recommends changes to procedures and operations; suggests enhancements to systems used by the Change Control Office

Responsible for the observation and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices

Tracks and assesses metrics based on trending data and provide reports relative to scheduled maintenance activities on the network


Skills/ Abilities and Knowledge

Strong knowledge of cable and telecommunications products and services

Strong understanding of networking fundamentals

Broad knowledge of network field

Strong ability to track and assess metrics


Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience

Related Work Experience

3 to 5 years experience in Network Operations or related field


Office Environment

Primary Location

US-Missouri-ST LOUIS

About this company
1,181 reviews