Change Management Consultant
The Goal,Inc. - Washington, DC

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SUBCONTRACTOR will provide a resource for the following:
  • Implement IT Asset Management (ITAM) framework using the selected ITSM tool, and manage the process once it has been implemented.
  • Drafting official IT Asset, Configuration, Change and Release Management Process, Process Activities, Activity Sub-Processes, Procedures, Work Instructions and Policies, using ITIL best practices.
  • Logical mapping of IT Applications as a Service (AaaS) and other IT Services (Messaging, Printing …) in preparation for building them within the ITSM tool.
  • Report on Yearly Asset Management Inventory for IT Assets.
  • Act as consultant for program management and client in regards to ITIL Process engineering, application, and management as they pertain to ITIL V3 Service Transition and Service Operation Processes.
  • Maintain the client’s Change Schedule.
  • Act as liaison between the client and ITISS change implementers.
  • Distribute the weekly Change Advisory Board (CAB) agenda and chair weekly CAB meetings.
  • Manage requests for changes (RFCs) in Remedy’s Change Management Module.
REQUIRED EXPERIENCE
Skills
  • Experience using BMC Remedy ARS 6.4 or higher
  • Experience using BMC Remedy IT Service Management Suite 7.6.4 is a plus
  • Experience using Barcode Asset Management Solutions 6.5.
  • Experience using Symantec Altiris Total Management Suite 7.x is a plus.
  • Cross functional team management.
  • Fluent in Microsoft Visio
  • Experience using Microsoft Office (emphasis on Excel and Access).
  • Experience using Crystal Reports desired.
  • Knowledgeable in Microsoft Project
  • Understanding of Project Management Bare Essentials
  • Excellent Written & Verbal Skills
Expertise
  • Demonstrable success regarding the engineering, implementation, management and improvement/maturation of ITIL processes.
  • Proven experience in regards to the application of ITIL Service Asset & Configuration Management, Change and Release Management processes, using the proper mix of people, process and technology.
  • Leading process related meetings, i.e. Running weekly CAB meetings).
Education
  • Bachelor’s Degree in Management Information Systems (MIS) or job related field.
  • ITIL V2 Practitioner Certification in Release & Control or ITIL V3 Intermediate Certification in Release, Control & Validation.
  • Non-overlapping combination of pertinent V2 / V3 Certifications (ITIL V2 IPRC & IPSR Certifications or V3 intermediate Capabilities RC&V & OS&A) a plus.