Channel Account Specialist II (Juniper)
Ingram Micro - Williamsville, NY

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nformation technology helps drive what is good about the world -- and Ingram Micro Inc. fuels IT. If it is hardware, software, middleware, anywhere, chances are it came through us. A Fortune 100 company, and the largest IT distributor in the world, Ingram Micro enables the companies that make the latest and greatest IT products --and the companies that sell and use them --to do their thing as efficiently and profitably as possible. How do we do it? With our hyper-efficient supply chain logistics engine; with our world-class sales, marketing and financial support organizations; and, mostly, with our people. We employ the finest people in the industry. Smart, talented, passionate, creative individuals, working as a team toward one goal: to be the best choice of IT providers in the world. Because we like to take care of our own, we offer a full benefits package and abundant support for professional and personal advancement.

Channel Account Specialist II


With a primary focus of building and maintaining relationships with new and existing customers the Channel Account Specialist II is responsible for facilitating the introduction of the vendor or technology capabilities providing educational resources and driving the sale of technical products programs and/or services. Typically specializes in a single vendor or category that is more strategic in focus. The Channel Account Specialist II is responsible for growing profitable sales activations and/or market share of the assigned vendor or category. The Channel Account Specialist II proactively identifies opportunities (and is called on as opportunities are identified) and partners with an account-assigned sales Associate to lead educational sessions with the customer and close deals. The Channel Account Specialist II maintains a detailed understanding of their assigned vendor technology or category segment and its associated key competitive products including life cycles pricing programs and technology advantages and may be required to manage transactions to support vendor and customer needs. This role is also responsible for resolving escalations on moderate to complex functions of order management with speed and accuracy in a fast-paced environment and is recognized as being capable of resolving the most complex transactional issues. Generates leads and opportunities for self and sales team members to proactively address and record leads in appropriate pipeline management tools. Consistently achieves short-term and long-term sales and market share goals set forth. May travel up to 10% (which may include international travel)


High school diploma (or equivalent) and minimum of five years previous sales/customer service experience (preferably in a related industry) or four years experience with Ingram Micro in a sales/customer service capacity equivalent to a Channel Account Specialist. OR a Bachelors degree and a minimum of two years previous sales/customer service experience (preferably in a related industry) or one year experience with Ingram Micro in a sales/customer service capacity equivalent to a Channel Account Specialist.

Skills: Knowledge of professional effective telephone techniques and customer care. Moderate technical and product knowledge. Moderate understanding of Ingram Micro programs products and services is desirable. Skilled in personal computing. Moderate knowledge of Excel and Word required. Excellent communication skills: written and verbal required. Strong organizational skills and problem solving agility also required. Previous ERP system experience desired. Ability to work as a team member partner effectively with others multi-task respond to rapid change perform duties with accuracy and with a strong degree of urgency prioritize and perform work with minimal supervision. Able to handle large quantities of information while maintaining a high level of accuracy.


        Skills Required



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        Ingram Micro Inc. is the world’s largest technology distributor and a leading technology sales, marketing and logistics company. As a...