Job Title: Channel Administration Manager
Job ID: 391425
Location: Glen Allen, VA
Full/Part Time: Full-Time
Regular/Temporary: Regular Return to Previous Page Responsibilities Senior level position within Home Lending Solutions (HLS) designed to support the growth and development of the “Bank Channel”. This position will reside with the Sales / Production Division of HLS and report directly to the National Strategic Sales Executive. More specifically, the position will exist to support the execution of the bank strategy with a strong focus on growing referrals to HLS and cross-selling new client opportunities to Retail, Premier / Wealth and Business Banking. Position will have extensive interaction and collaboration with the HLS production leadership team and RBS Citizens Bank leaders and colleagues. Description of Function: -Support the HLS Production Leaders and Division Managers in the execution of the Bank Channel strategy.-Develop cross-selling strategies that promotes the introduction of HLS customers and centers of influence (COIs) to other lines of business within CFG to grow customer relationships.-Support “Other Channel Contribution” initiative within Retail-Distribution to increase HLS contribution to new primary relationships. -Work with HLS Production Leaders to develop standardized sales and sales management process across the bank channel. This includes, but not limited to, participation in retail sales model, leadership and partner pair-offs, etc.-Assist in the management and development of key internal partnerships.-Lead installation and monitoring of bank channel activities, including sales / process management, profitability and productivity reviews.-Facilitate change throughout the channel by communicating strategic direction, mobilizing commitment, and ensuring systems/structures are in place to ensure new procedures and behaviors become BAU (business as usual). Scope: The incumbent of this position will interact closely with HLS business leaders and key partners within other CFG lines of business within CFG. Building strong partnerships and relationships will be imperative given the matrix model within the bank channel. The position will also have a matrix reporting relationship to the HLS Change Management director, to ensure complete alignment with the HLS strategy and change agenda. Impact: The impact of this position is on Home Lending Solution’s success building partnership and collaborating with other lines of business such Retail, Wealth/Premier & Business Banking in the growth of HLS and ensuring channel goals are met. Qualifications Education: Bachelor Degree required, 10+yearsMaster’s Degree preferred, years of experience in lieu of degree Skills: Excellent interpersonal and organizational skillsAbility to form strong partnerships with business partners to successfully manage business lines projects and initiativesProject management – organizational and facilitation skills.Fact-based Problem solving and process improvement skills.Negotiate and influence senior leaders with strong and effective communication skills.Ability to analyze channel performance along with recommendations for improvement.Maintains strong drive to achieve excellence for customers, colleagues, and the business.Ability to work effectively as a team member. Work Experience: 7+ years of Banking and Financial experience. Previous experience in Home Lending, Retail Banking and / or Wealth Management. Hours and Work Schedule Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM Equal Employment Opportunity It is the policy of CCO Mortgage Corporation to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
Citizens Financial Group - 20 months ago
RBS Citizens Financial Group, Inc. is a $122 billion commercial bank holding company. It is headquartered in Providence, R.I., and through...