Charter Business Sales Specialist I
Charter Communications - Irwindale, CA

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Responsible for acquiring new commercial accounts through selling strategic communication solutions including high-speed internet, video and voice services.


Actively and consistently support all efforts to simplify and enhance the customer experience

Sell strategic communication solutions to commercial customers through inbound customer telephone calls and/or in response to sales leads (web-leads)

Responsible for day to day sales activity management, funnel activity and focus on sales productivity

Deliver revenue quota and achieve defined performance goals for close rate, bundle sell-in, average revenue per unit (ARPU), average revenue per sale (ARPS) and product penetration/connect goals

Maintain a sales funnel. Manage the sales cycle for multiple sales opportunities concurrently. Initiate outbound calls to follow-up on leads, negotiate contracts and close sales.

Complete pre sales activities such as preparing customer quotes, contracts and obtaining required paperwork to complete the sale

Proficiency in CBSC sales applications to ensure accurate and complete information within the appropriate database

Perform other duties as requested


Skills / Abilities and Knowledge

Ability to listen to and interpret the needs of the customer

Knowledge of voice, data and television products and services

Ability to overcome objections and close sales

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to manage multiple sales leads at one time

Ability to prioritize and organize effectively

Ability to use a personal computer, job-specific software applications and other office equipment such as telephone, headset, copier, fax,and calculator

Ability to work independently

Ability to work with others to resolve problems, handle requests or situations

Ability to respond quickly to changing business needs

Ability to read, write and speak the English language to communicate with customers and co-workers, on the phone and through written communications in a clear, straight-forward, and professional manner


High School diploma or equivalent

Some post high school education preferred

Related Work Experience Number Of Years

Sales experience; inbound call environment preferred 1 - 2


Office environment

Exposure to moderate noise levels

Primary Location


About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...