Chief Operating Officer
Nova Corporation - Chambersburg, PA

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NOVA Corporation is 100% tribally owned by the Navajo Nation. Recognized by the Small Business
Administration (SBA), we are certified as a Tribally Owned 8(a) Small Disadvantaged Business.

NOVA Corporation is dedicated to providing outstanding services to its customers and employees.
Our strength is in our ability to understand our client's needs and deliver a solution that will not only

meet those needs but exceed their expectations.

NOVA Corporation strives to be innovative in all areas of business and is committed to technical excellence.

Our corporate offices are located on the Navajo Nation reservation in Window Rock, Arizona, Chambersburg, Pennsylvania,
Albuquerque, New Mexico, and Columbia, Maryland.

NOVA Corporation provides unique, custom solutions to meet our customers’ communications needs.

Our solutions provide communication capabilities using modern technology. At their most complex, they are
multi-purpose systems that gather information from dozens of different sources. The information is presented to

decision makers immediately, visually, clearly.

Job Title: Chief Operating Officer

Reports to: CEO


The Chief Operating Officer will oversee all Operations functions at NOVA Corporation. The COO is responsible for

managing all hands-on operational aspects of the company. This position requires an extremely perceptive person,

who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. This role collaborates with the CEO & President to develop corporate and operational strategies and is charged with facilitating these efforts across Operations.

The COO oversees all customer facing positions including Quality Assurance, Security, Facilities, IT, Safety and Contracts. Central to this role is building positive and lasting relationships between NOVA and its customers.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies:

Managing People - Includes staff in planning, decision-making, facilitating and process improvement;

Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external);

Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust;

Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;

Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Change Management - Develops workable implementation plans; Communicates changes effectively;

Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors
transition and evaluates results. Thorough understanding of ITIL.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work
independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Customer Service - Manages difficult or emotional customer situations in a potentially high stress environment;
Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and
experience to complement data; Designs work flows and procedures.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decision-making process;

Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources;

Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities;

Strives to continuously build knowledge and skills; Shares expertise with others.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views;

Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests;

Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Adaptability - Adapts to changes in the work environment; Manages competing demands;

Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities;

Adapts strategy to changing conditions.

Management of Financial Resources — Determining how money will be spent to get the work done, and
accounting for these expenditures.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

It does not involve solving the problem, only recognizing there is a problem.


Functional Responsibilities:

Direct company operations to meet budget and other financial goals.

Direct short-term and long-range planning and budget development
to support strategic business goals.

Establish the performance goals, allocate resources, and assess
policies for senior management.

Demonstrate successful execution of business strategies for
company products and services.

Analyze operations to evaluate performance of a company or its staff in meeting
objectives or to determine areas of potential cost reduction, program
improvement, or policy change.

Direct and participate in acquisition and growth activities to
support overall business objectives and plans.

Develop, establish, and direct execution of
operating policies to support overall company policies and objectives and to
maximize returns on investments, or to increase productivity.

Motivate and lead a high performance management team; Mentor direct reports to cultivate
skills and to increase consciousness of the interrelationship between each
department in the operations groups and well as between operations and other

Establish key performance indicators for management of the operations group.



Excellent interpersonal, communications, public speaking, and presentation skills.

Must demonstrate significant knowledge of the Department of Defense and Federal Government.

A minimum of 5 years of operational delivery to the Department of Defense and/or Federal customers.

Preference given to experience with the highest levels of the DoD.

Solid working knowledge of budgeting, sales, business development, and strategic planning.

Ability to generate respect and trust from staff and external constituencies.

At least 15 years of experience, with 5 in an executive level position, such as general manager or vice president.

About this company
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NOVA Corporation provides merchants a broad range of transaction processing services and products, including authorization and capture of...