Chief Operations Officer
Bristol Bay Area Health Corporation - Dillingham, AK

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Plans, directs, and coordinates issues affecting the health care, medical staff relations, medical technology, and related federal government issues relating to the functioning of BBAHC's health care program under the direction of the Chief Executive Officer (CEO). Responsible for assisting the CEO in overseeing the day to day management operations of corporate functions in such areas as planning, policy analysis, grant writing, health data analysis, public relations, fiscal issues, contract/grant compliance, and special projects.

Qualifications:
  • Master's degree in Hospital Administration, Public Health, Business Administration, or Public Administration with at least five years of progressive experience in health care administration, preferably in rural health care setting with demonstrated competence in managing high level organizational management concerns. Bachelor’s degree with at least 10 years of experience in similar fields substitutes for Master’s degree.
  • Knowledge of methods, principles and practices of management, finance, budgeting, negotiations. Able to communicate orally and in writing with a variety of groups and agencies.
  • Prefer working experience in rural health care, hospital, nursing home, community service, and governmental agencies, including Indian Health Service.


  • Essential Functions:
  • Consults with and advises the CEO on various problems as they relate to the operation of the Corporation/hospital/village-based services and/or assigned areas of responsibility; recommends corrective actions as appropriate.
  • Establishes and maintains monthly report system with CEO. Reviews financial statements and other required reports for assigned departments and areas of responsibility. Requires reports from division managers on over-budget line items (annual and to-date). Implements an organized management system throughout the Corporation, including establishment of clear lines of responsibilities and accountability within departments and between department managers and administrative staff; assists with implementing corrective actions and/or modifications as required. Assists department managers in adding new services in their departments without increasing labor costs. Assists CEO in establishing appropriate departmentalization and delegation of duties; delineates staff accountability.
  • Provides input into the corporation's annual report as required.
  • Recommends changes in administrative policies as needed to effectively achieve strategic objectives of the corporation. Provides information for evaluation and revision of regulations, procedures, and practices as required.
  • Assists CEO is presenting organizational activities to the BBAHC Board.
  • Prepares budgets and allocation of funds based on studies of costs, reviews of departmental budget estimates, familiarity with operating procedures, and discussions with department managers. Monitors the implementation of checks and balances which continually evaluate the financial functions, practices, reporting procedures, and record keeping of all departments.
  • Coordinates health care activities to ensure full patient care in accordance with accepted medical standards.
  • Recommends improvements in hospital facilities, including construction and renovation of existing structures; oversees construction and renovation projects as assigned.
  • Assists CEO in maintaining an awareness of the surrounding community needs. Recommends programs and services to address those identified needs.
  • Under direction from CEO, COO is involved in local, regional and statewide efforts with the city councils, village councils, health agencies, the legislature, government officials, etc., to inform and propose policies and legislation consistent with the short and long range objectives of BBAHC.
  • Under direction from CEO and the Board, COO oversees the orientation of staff to on-going planning and implementation of the BBAHC strategic plan with assistance of Administration and support staff. Assists in establishing and enforcing an effective and credible technique for monitoring productivity which ensures timely and clearly understood information on a department, service, and/or individual basis. Measures actual productivity indicators against documented expectations.
  • Communicates with department managers to resolve issues concerning such items as staffing, utilization of hospital facilities, village based service issues, and issues concerning equipment and supplies; resolves issues at the departmental level without involvement of CEO as appropriate.
  • Assists CEO in continually monitoring patient satisfaction to ensure that they are positive towards the Corporation; reviews patient questionnaires, as appropriate, and recommends and/or implements corrective actions as identified.
  • Studies areas of under-utilized capability and overhead to identify methods of increasing utilization or reducing overhead as appropriate.
  • Assists in establishing requirements for employment of personnel with qualifications commensurate for assigned responsibilities, in cooperation with the Human Resources Director and respective department managers. Monitors Native Hire policy effectiveness. Approves hiring, terminations, and other personnel actions. Works closely with Human Resources Department to study issues of absenteeism, turnover, overtime, and unemployment compensation liability within acceptable limits as established by the Corporation. Oversees the development, implementation and control of personnel policies and practices which adequately support quality patient care; assists in ensuring that accurate and complete personnel records are maintained.
  • Assists the CEO in administering, directing, and coordinating the activities of the corporation to carry out the established, strategic objectives in the provision of health care, continuation of education, and participates in community health service programs.
  • Consults with department managers on a regular basis to keep lines of communication open in order to maintain positive staff morale and a professional and productive atmosphere within the Corporation.
  • Assists CEO in reviewing and promptly acting upon the reports and recommendations of authorized planning, regulatory, and inspecting agencies as appropriate.
  • Investigates the advisability, in terms of cost and service, of the use of commercial/contract services; develops proposals and administers contractual agreements.
  • Continually reviews the performance of assigned departments and areas of responsibilities as measured against standards of the accrediting agency as well as those established by the Governing Board; recommends and/or implements changes as necessary to ensure conformity to basic corporate policies and accreditation standards.
  • Monitors the total paid hours worked for all assigned departments and areas of responsibility to maintain compliance within the budgeted guidelines as established.
  • Reviews and authorizes billing procedures for products and services provided by assigned departments and areas of responsibility; monitors and recommends corrective action as required.
  • Reviews capital expenditures and justifications for purchases outside departmental budgets for assigned departments and areas of responsibility; presents recommendations for approval to the CEO; ensures the most prudent utilization of available institutional funds.
  • Oversees Corporation's business affairs, as assigned, to ensure the outstanding accounts are collected in a timely manner; monitors and controls expenditures as appropriate.
  • Responds to questions and concerns raised at medical staff meetings and issues related through physician liaisons; follows up on all proposed resolutions as appropriate.
  • Ensures that strict confidentiality guidelines are adhered to by all staff members both intra- and inter-departmentally.
  • Consults with staff members prior to recommending and implementing new policies and/or procedures; incorporates respective suggestions as appropriate. Meets with staff members to interpret changes in operational policies and/or procedures as required.
  • Provides leadership, direction and the administration of operations to ensure compliance with established corporate objectives and the delivery of optimal quality health care services.

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