Chief of Retirement Benefits Processing
North Carolina Office of State Personnel - Wake County, NC

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This position is responsible for general administrative duties with 2 direct reports and 22 indirect reports including:
· Leads recruitment and selection activity for the section; ensures a diverse workforce and adherence to the Merit-based Recruitment and Selection Plan
· Plans and coordinates training and development for staff based on periodic, ongoing individual needs assessments and general staff development plans
· Leads the performance management process for the section; ensures employees have measureable goals
· Uses metrics to monitor and coach employees and supervisors
· Coaches employees based on Department’s Collaborative Coaching model; ensures all supervisors are coaching staff effectively and regularly
· Works with supervisors as needed to counsel and discipline employees

Knowledge, Skills and Abilities / Competencies:

· Proven ability to develop productive and collaborative relationships both internally and externally
· Sound management skills and demonstrated ability to build and lead a team
· Ability to think strategically and creatively, juggle multiple priorities, adjust to changing circumstances, organize time efficiently and remain attentive to details
· Strong organizational and analytical skills
· Knowledge of policies, procedures and practices of employee retirement and other benefit programs
· Familiarity with Federal, State, local and other regulatory agency laws related to benefit plans
· Strong work ethic and willingness and ability to meet tight deadlines if needed
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
· Effective verbal and written communications skills
· Demonstrated successful experience in personnel management
· Ability to understand customer needs and deliver excellent quality services
· Ability to elicit cooperation from a wide variety of sources, including senior management, vendors and staff from multiple interdependent divisions
· Ability to effectively communicate with diverse audiences including agency staff, senior management, members of boards of trustees and other stakeholders
· Ability to identify issues and potential issues that could adversely affect project scope, schedule and cost
· Ability to interpret and understand legal and business requirements and mentor participants in order to stay in compliance
· Proficiency in Microsoft Office tools (Word, PowerPoint, Excel)

Minimum Education and Experience Requirements:

Graduation from a four-year college or university with a major emphasis on coursework in business or public administration, or a related field and four years of administrative experience involving participation in planning and managing of a business or governmental program; and preferably including experience in the technical area of program field to which assigned; or an equivalent combination or training and experience.

Management Preferences :
Preferred candidate will have the ability to critically assess, plan, and prioritize work demands and apply business rules in a process driven environment, as well as interpret nuance and subtle differences arising from factual application of laws and regulations. Professional experience should include demonstrated success in supervising work teams to create efficient and accurate work processes, knowledge of legislative processes, defined benefit retirement plan structure, budget management, cross sectional business processes, trend analytics, and customized software with workflow management capabilities, administration of consistent procedures that comply with policy and statutory law, and general employee benefit packages.

North Carolina Office of State Human Resources - 16 months ago - save job - block