Chief of Staffing Service
United Nations 232 reviews - New York, NY

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This position is located in the Division of Strategic Planning and Staffing Division in the Office of Human Resources Management. The Chief of Staffing Service will report directly to the Director of the Strategic Planning and Staffing Division.


Plays a significant role in the continued evolution of the human resources function by helping to integrate and align the Secretary General's reform programmes, in particular regarding the recruitment, reassignment and selection of all categories of staff in the Organization, to meet mandate requirements and clearly communicate those objectives. Identifies and exploits opportunities for change and renewal of Human Resource Management, acting as a change agent leading the Staffing Service to a new era.

Establishes strong partnerships with clients in all Departments and Offices of the UN Secretariat. Builds relationships with senior management across the Organization to understand their needs and requirements. Plays an advisory role to senior managers and staff on strategies, policies and operational requirements for meeting staffing needs of the Organization.

Prepares and implements the Staffing Service’s transition to new HR management systems including the ERP migration, and establishes appropriate change management and communication plans. Streamlines HR policies and re-engineers work processes in order to optimize service delivery and impact. Proposes inputs to overall HR strategy based on experiences with client teams and external networking, and develops strategic partnerships with departments/ offices and other stakeholders. Introduces best practices from inside and outside the UN Secretariat adding value with expertise and innovation.

Assists the Director in preparing the work programme of the Division, determining priorities, and allocating resources for the completion of outputs and their timely delivery. Formulates and supervises the execution of the substantive work programme of the Staffing Service. Sets milestones, objectives and deliverables for each necessary element of the Service’s workplan. Oversees the management of activities undertaken by the Staffing Service.

Co-ordinates and oversees the preparation of reports for presentation to intergovernmental bodies such as the Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Economic and Social Council, the General Assembly and other policy-making organs, as appropriate. Plays a prominent representational role during OHRM meetings with legislative bodies and member state representatives.

Represents the Division at international, regional or national meetings and provides programmatic/substantive expertise on an issue, or holds programmatic/substantive and organizational discussions with representatives of other institutions.


  • PROFESSIONALISM: Knowledge of the substantive field of work in general and of specific areas being supervised. Ability to lead teams through change and introduction of new policies and IT systems. Ability to produce reports and papers on policy and technical issues and to review and edit the work of others. Ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
  • CREATIVITY: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.
  • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
  • LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
  • JUDGEMENT/DECISION-MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines that the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Advanced university degree (Master’s degree or equivalent) in human resources management, public administration, business administration, social sciences or related area. A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of fifteen years of progressively responsible experience at the international level in human resources management, public administration, business administration, social sciences or related area. Experience in the area of staffing and talent management, is required. A proven track record of successful project/programme management and establishing partnerships with internal and external clients is required. Practical experience with organizational change and transformation is required. Experience in business process re-engineering and the improvement of processes and services is required. Field experience in the UN common system is desirable. Qualifying years of experience are calculated following the receipt of the first-level university degree recognized by the United Nations.


Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage.

Assessment Method

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

  • Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

No Fee


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