Child Support Assistant ON CALL
The City and County of Denver - Denver, CO

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The City and County of Denver and Denver Human Services are seeking a committed, professional Child Support Assistant f or an On-Call position.

The Child Support Assistant will work assisting Child Support Enforcement Technicians by conducting intake interviews, preparing legal documents, verifying employment information on non-custodial parent(s), generating and issuing income assignments and medical support notices, and performing a variety of other child support related duties.

This is a great chance to grow your skills at one of the most dynamic and innovative agencies in Denver.
DHS Vision : Partnering with our community to protect those in harm's way and help all people in need. DHS Mission : Denver Human Services helps and protects people of all ages. Our dedicated staff listen, advise and help people apply for public assistance programs. We protect abused and neglected children and adults by making sure they live in safe environments and help both individuals and families in crisis. In addition, we help connect people to community resources that can help them in a time of need. Interested? At the City and County of Denver and DHS you can apply your expertise and contribute directly to the community. Please review the required qualifications and submit your application/resume for consideration by clicking the ‘Apply’ button at the top of this posting and/or visit www.denvergov.org/jobs. For a complete job specification, please click here.

Job Responsibilities:
Enters client and absent parent information and any changes that have occurred, researches various databases to determine if child support court orders exist in another state, and searches for absent parent(s) in other states if unknown.
Performs intake duties by interviewing clients to obtain information such as determining if paternity has been established, the location of an absent parent and the disposition of support orders, ascertaining if domestic violence has occurred, and is it prudent/safe to pursue child support.
Assists Child Support Enforcement Technicians by preparing legal documents for paternity and support actions such as notices, motions, stipulations, subpoenas, summons, and petitions
Assists in the preparation of case files for court hearings, reviews written requests for modification of child support orders, determines what process should be taken on requests, and prepares paperwork.
Begins the Foster Care Parent Fee process by compiling information on the non-custodial parent(s) and children from various state and court databases, reviews information, and determines if a foster care parent fee case should be initiated on the non-custodial parent(s) or not.
Responds to questions from Child Support Enforcement Technicians regarding foster care fee debt calculation requests by compiles the fiscal history of a case and calculating the cost of care.
Issues and follows up on wage garnishments by contacting the non-custodial parent’s employer to verify employment and eligibility for medical insurance for children, processes and monitors orders in the child support system, and forwards any issues/problems to Child Support Enforcement Technicians.
Responds to a variety of questions, explains policies procedures, and processes, and provides child support related information to various stakeholders.

Qualifications:
This position REQUIRES:
Graduation from high school or the possession of a GED Certificate and six hours of college coursework in English, communication, business, or related courses.

AND

Two years of experience performing specialized/technical office support work.
OR

Additional appropriate education may be substituted for the minimum experience requirement.
Three months of additional experience may be substituted for the six hours of college coursework.

This position PREFERS:
Advanced knowledge of Microsoft Excel
Previous experience working with Microsoft Access

Additional Information:
ADDITIONAL INFORMATION The City and County of Denver values leadership that influences the commitment, ability and willingness of employees to provide quality service to the citizens of Denver.
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Classification Title: Child Support Assistant - ON CALL
Pay Grade: 613 C
Agency: Denver Human Services
To Apply: please select the apply button at the top of this posting / visit: www.denvergov.org/jobs

Background Check/Drug Testing: Candidates must pass a criminal background check, 10 year employment verification and education verification. Additional checks such as credit and drug testing may be required.
Recruiter: CW

We offer a competitive benefits package including:
  • Medical, Dental & Vision Plans (multiple programs)
  • Paid Time Off (combined vacation/sick leave)
  • Paid Holidays
  • Retirement (Pension Plan & 457 Deferred Comp Plan)
  • Flexible Spending Accounts (Medical Parking, Dependant Care)