Provides customer service in the areas of child support enforcement and case status. Monitors child support cases for compliance and brings cases back into paying status using phone calls, mail and all administrative remedies available. Researches and analyzes pay and other records, performs locate functions and collection procedures, and uses administrative remedies in an effort to bring non-custodial parents into compliance with court orders. Conducts settlement negotiations with parents to obtain agreed settlements.
This is the first in a series of two child support compliance-related job classifications within the Courts job family. This classification performs customer service and monitoring duties to bring child support cases back into paying status. Researches records and negotiates with parents to obtain agreed settlements. This classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities:
- Provides customer service to the general public and staff concerning child support enforcement, fee questions, State Disbursement Unit and Attorney General inquiries, court order interpretations and other general information. Provides information on the telephone, meets with walk-in customers and appointments, opens and responds to mail and fax inquiries, and provides pay records to customers and other appropriate parties.
- Enforces delinquent orders using phone calls, mail, and other administrative remedies. Refers cases to Legal/Enforcement Division if unable to return case to paying status or negotiate a payout agreement. May be required to testify at trial and prepare cases for attorneys.
- Conducts settlement conferences with parties. Attempts to obtain settlement agreements with involved parties in order to avoid litigation. Informs respondents of possible consequences of litigation.
- Monitors all orders and initiates enforcement proceedings automatically if child support order goes delinquent. Pulls case files and requests District Clerk and other applicable files for assessment. Reviews files for court activity and order history. Reviews court orders for enforceability.
- Performs audits on accounts to determine child support arrears. Updates data bases with correct data. Monitors collection letters for responses within allowable time frames. Refers non-responsive parents to attorneys for litigation. Processes requests for case closure, including performing final audit, mailing notices to each parent, and securing emancipation from schools.
- Performs other job-related duties as assigned.
Education and Experience:
Associate's degree in Business Administration, Psychology or a directly related field AND two (2) years of increasingly responsible experience in collections, child support, family law or directly related experience;
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Bilingual in English/Spanish
Knowledge, Skills, and Abilities:
- Policies, practices, procedures and legal terminology related to court system.
- Federal, State, Local and County applicable laws, rules, regulations and guidelines.
- Standard practices in area of assignment.
- Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
- Business letter writing, grammar and punctuation, and report preparation.
- Problem-solving and decision-making.
- Manual and automated research techniques.
- Interviewing clients.
- Negotiating and developing payment agreements.
- Both verbal and written communication.
- Work independently.
- Conduct systematic research to resolve problems.
- Reason and make judgments and decisions.
- Work effectively and courteously under stressful circumstances.
- Deal effectively with potentially hostile and aggressive individuals.
- Manage time well, perform multiple tasks and organize diverse activities.
- Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials and the general public.
Work Environment & Other Information:
Physical requirements include the ability to lift/carry up to 10-15 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and basic office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to client and customer contact for extended periods of time.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Hours: 8:00 AM to 5:00 PM Monday through Friday
Location: 1010 Lavaca Street, Austin
Department: Juvenile Probation
Drug Test Required
Criminal, Driving, Education & Employment Background Check Required
Travis County - 18 months ago