Child Support Officer
Washington County, MN - Stillwater, MN

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MINIMUM QUALIFICATIONS : Four years of paid work experience in child support, determining eligibility for public assistance programs, public sector collections, or paralegal/legal secretary in family law. (Post-secondary education in human services, social work, behavioral science, legal, business, or closely related field may substitute for up to three years of the required paid experience on a year-to-year basis.)

College transcripts must be submitted to verify credits prior to the conclusion of the recruitment process.

The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

RESPONSIBILITIES : Employees in this position are responsible for managing a child support caseload using varied and complicated administrative and/or legal remedies and effective case management skills to ensure children receive the support they are entitled to and to reduce client reliance on public assistance. The position requires considerable judgment to carry out assignments that have significant impact on clients and service delivery. Work is reviewed through case reviews, reports, conferences and results attained.

DESIRABLE EXPERIENCE :
  • Paid work experience in child support
  • Paid work experience determining eligibility for public assistance programs
  • Paid work experience as a paralegal or legal secretary in Family Law
  • Post-secondary education in a legal, human services or closely related field
SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS : 8:00 a.m.-4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.
ANTICIPATED HIRING RANGE : $17.97-$21.29/hour

GENERAL DESCRIPTION:

This is a complex position performed under the general supervision of an Economic Support Supervisor and in consultation with the County Attorney. Employees in this position are responsible for managing a child support caseload using varied and complicated administrative and/or legal remedies and effective case management skills to ensure children receive the support they are entitled to and to reduce client reliance on public assistance. The position requires considerable judgment to carry out assignments that have significant impact on clients and service delivery. Work is reviewed through case reviews, reports, conferences and results attained.

KNOWLEDGE, SKILLS & ABILITIES:

Education and Experience: Four years of paid work experience in child support, determining eligibility for public assistance programs, public sector collections, or paralegal/legal secretary in family law.

Post-secondary education in human services, social work, behavioral science, legal, business, or closely related field may substitute for up to three years of the required paid experience on a year-to-year basis.

College transcripts must be submitted to verify credits prior to the conclusion of the recruitment process.

The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

Knowledge of: Basic interviewing techniques; English usage, grammar, and spelling; basic arithmetic; customer service principles; business mathematics, including decimals and percentages; general office procedures and policies; basic computer usage and PC software and other general office equipment; interviewing and collection techniques; human behavior.

Skills and Ability to: Read, interpret, learn and apply federal, state and local laws governing child support; read computer screens and make data comparisons rapidly and accurately; research and extract facts and information; organize and handle a large volume of work in an efficient manner; establish and maintain effective working relationships with co-workers, clients, and others in a professional manner; express oneself clearly both verbally and in writing; interpret written materials; ability to be objective; ability to communicate with persons from a wide variety of educational, cultural and socio-economic backgrounds and in highly stressful or crisis situations including handling of distressed, irate or hostile people; report to work on a regular and timely basis; keyboarding skills and familiarity with computers.

EXAMPLES OF WORK:

1. Assesses public assistance and non-public assistance child support applications for appropriate agency actions, such as enforcement of a court order for support or establishment of support and/or paternity. Gathers and verifies accuracy of case information to establish parentage or support; resolves case discrepancies and inconsistencies prior to enforcement or legal action.

2. Identifies, defines, evaluates and effectively resolves case disputes, conflicts and complaints; negotiates payment plans; interprets and explains court orders, statutes, rules and regulations to parties and educates clients and other interested parties regarding child support processes.

3. Ensures compliance with court orders by selecting and managing comprehensive and complex administrative and interstate remedies such as registration of foreign orders; driver's license suspension; occupational license suspension; passport denial; student grant holds; federal and state tax intercepts; seizure of bank accounts; and wage withholding. Executes recognitions of parentage.

4. Coordinates child support cases through utilizing a computer case management system, including assessing, comparing and evaluating computer-generated data; applies federal/state law and policy to actions taken; manages child support actions to ensure federal/state timelines and requirements are met; maintains a history of actions taken; prepares correspondence and documents, affidavits, reports and financial reviews.

5. Determines identity and location of absent parents, utilizing numerous locate techniques and resources. Manages the genetic testing schedule, collects genetic testing samples and maintains the chain of custody to ensure results are admissible in court.

6. Assesses case data to recommend legal action to the County Attorney for nonpayment of support, through preparing affidavits and complex financial reviews, gathering evidence. Testifies as a witness in court hearings.

7. Sanctions public assistance benefits for recipient's failure to cooperate with child support requirements. Gathers information for fraud investigator, in instances of suspected public assistance fraud, and testifies at appeals involving fraud and sanction issues.

8. Serves on internal and external committees and workgroups, and assists with child support policy and procedures development.

9. Performs other duties as assigned.

ESSENTIAL FUNCTIONS: The essential functions of this position are 1, 2, 3, 4, 5, 6 & 7 as stated above.

WORK ENVIRONMENT: Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, and difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

TITLE OF IMMEDIATE SUPERVISOR: Economic Support Supervisor

This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Washington County, MN - 17 months ago - save job - block
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