Walk in drive on Saturday, December 1st between 9:00 AM - 3:00 PM EST at the location: 1000 Summit Drive, Milford, OH
CISCO ICM/CVP Developer/ Specialist
Location: Milford, OH (right outside of Cincinnati)
Duration : Fulltime
Descrip tion: -
Strong working knowledge and experience with Cisco IPT and Call Centre Technology including Cisco ICM/CVP (Must)
Scripting/Unified CC Enterprise & hosted editions (UCCE/H), Customer Voice Portal (CVP), Cisco Unified Intelligence Center (CUIC),
Unified Contact Center Express (UCCX), Cisco Unified IP Interactive Voice Response (IP IVR), Cisco Unified Communications Manager (CUCM),
Gateways, SIP & endpoints (phones)
Expertise on Cisco IP Contact Center and Contact Center Applications and Tool support.
Should be expert in implementing& troublleshooting the above components.
Hands-on experience on Cisco and associated adjuncts- IVR Integration, etc.,.
Should have good programming skill in IVR , VXML , ICM /ACD scripts .
Working knowledge of Contact Center components like switches (Avaya), IVRS servers, CTI servers, tec.,
and Avaya's IVR technology
Strong logical and analytical skills for troubleshoting
Must be a good team player and should have good communication skills.
? Subject Matter expert on Cisco Unified Contact Center Enterprise 8.5
? Expert on Development of Scripts in Cisco Unified Intelligent Contact management Enterprise 8.5
? Subject Matter expert on Cisco Unified Call Manager 8.5 Clusters
? Good Hands on experience and understands and identifies the Issues related to ICM and provide resolution immediately.
? Capable to understand the Avaya Scripts and develop the Scripts in Cisco ICM
? Knowledge and Hands on experience in Cisco Unified Voice Portal
? Knowledge and Hands on experience in Cisco Call studio.
? Knowledge on CUSP, Unity Voicemail Servers, Peripheral Gateway, SRST, CTIOS.
? Basic Knowledge on Verint Call recording System.