Cisco ICM Developer
ReqRoute,Inc - Milford, OH

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***URGENT NEED***

Walk in drive on Saturday, December 1st between 9:00 AM - 3:00 PM EST at the location: 1000 Summit Drive, Milford, OH

CISCO ICM/CVP Developer/ Specialist

Location: Milford, OH (right outside of Cincinnati)

Duration : Fulltime

Descrip tion: -

Strong working knowledge and experience with Cisco IPT and Call Centre Technology including Cisco ICM/CVP (Must)

Scripting/Unified CC Enterprise & hosted editions (UCCE/H), Customer Voice Portal (CVP), Cisco Unified Intelligence Center (CUIC),

Unified Contact Center Express (UCCX), Cisco Unified IP Interactive Voice Response (IP IVR), Cisco Unified Communications Manager (CUCM),

Gateways, SIP & endpoints (phones)

Expertise on Cisco IP Contact Center and Contact Center Applications and Tool support.

Should be expert in implementing& troublleshooting the above components.

Hands-on experience on Cisco and associated adjuncts- IVR Integration, etc.,.

Should have good programming skill in IVR , VXML , ICM /ACD scripts .

Working knowledge of Contact Center components like switches (Avaya), IVRS servers, CTI servers, tec.,

and Avaya's IVR technology

Strong logical and analytical skills for troubleshoting

Must be a good team player and should have good communication skills.

Mandatory Skills:
? Subject Matter expert on Cisco Unified Contact Center Enterprise 8.5

? Expert on Development of Scripts in Cisco Unified Intelligent Contact management Enterprise 8.5

? Subject Matter expert on Cisco Unified Call Manager 8.5 Clusters

? Good Hands on experience and understands and identifies the Issues related to ICM and provide resolution immediately.

? Capable to understand the Avaya Scripts and develop the Scripts in Cisco ICM

? Knowledge and Hands on experience in Cisco Unified Voice Portal

? Knowledge and Hands on experience in Cisco Call studio.

? Knowledge on CUSP, Unity Voicemail Servers, Peripheral Gateway, SRST, CTIOS.

? Basic Knowledge on Verint Call recording System.